ABOUT US
Founded in 1947 and proudly family-owned, General Films is a leading manufacturer of custom flexible packaging solutions based in Covington, Ohio. We specialize in high-performance poly films and bag-in-box systems that serve the food, dairy, industrial, and automotive markets. Our commitment to quality, innovation, and customer satisfaction has made us a trusted partner for decades.
At General Films, we believe in doing business with honesty, passion, and respect. Our team-driven culture fosters accountability and continuous improvement, and we take pride in delivering products that meet exact specifications. Join us and be part of a company where tradition meets forward-thinking, and where your contributions truly make a difference. A career with General Films provides training and growth opportunities, great benefits, including profit sharing, insurance, 401(k) with a company match and paid time off. For more information, please visit www.generalfilms.com.
POSITION OVERVIEW
The Business Systems Analyst at General Films is responsible for the design, integration, optimization, and day-to-day functional support of critical enterprise applications, including ERP, MES, CMMS, and Microsoft 365. The ideal candidate serves as the key liaison between business stakeholders and IT, translating operational needs into scalable, secure technology solutions that improve efficiency, data visibility, and process automation across the organization. The Business Systems Analyst is an onsite position reporting directly to the Director of Technology & Innovation.
WHAT YOU WILL DO
- Maximize effectiveness of IT systems through deep understanding of business processes and technology capabilities
- Partner with internal stakeholders to gather requirements, map workflows, and identify opportunities for process improvement
- Plan and manage software implementation enhancement projects and new feature rollouts
- Create functional specifications, architectures, and SOP documentation supporting usage and maintenance of IT systems
- Be a subject matter expert for ERP, MES, CMMS and MS365 platforms
- Design and maintain reports, dashboards, and SQL-based data queries
- Strengthen IT vendor relationships and coordinate external support resources
- Support MES expansion into production environments, including workflow design and user adoption
- Provide user training, refresher courses, and ongoing support to improve system adoption and utilization
- Ensure compliance with IT governance, security, and data integrity standards
- Support company-wide technology roadmap planning
- Monitor system performance, data integrity, and routine platform maintenance activities
EDUCATION QUALIFICATIONS
- Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, Operations Management, or a related field
- Technical certifications in relevant fields preferred
- Training or coursework in Six Sigma, or continuous improvement preferred
EXPERIENCE QUALIFICATIONS
- 3+ years of relevant technical or business work experience
- Proven ability in developing, administering, or implementing IT systems in a manufacturing environment
- Hands-on experience creating process documentation, standard operating procedures, and training materials, with proven success enabling technical and nontechnical users
- Strong experience collaborating with cross-functional stakeholders across operations, quality, purchasing, sales, and finance
- Experience with Enterprise Resource Planning (ERP) or Manufacturing Execution Systems (MES) implementation or upgrade projects
KNOWLEDGE, SKILLS & ABILITIES
- Strong understanding of manufacturing workflows, including production, inventory, quality, scheduling, procurement, warehousing, and order fulfillment
- Strong SQL and database troubleshooting skills
- Excellent communication skills, problem solving abilities, and high attention to detail
- Ability to manage multiple concurrent projects and priorities
- High degree of integrity, accountability, and sound judgment when working with sensitive data
- Strong Microsoft 365 administration skills
- Knowledge of industry best practices
TRAVEL REQUIREMENTS
COMPENSATION
- Commensurate with experience, education, etc.
WHAT WE OFFER
- Opportunity to work in a growing company
- Comprehensive benefit package (medical, dental, vision) - 1st of the month following 30 days of employment.
- Referral bonuses
- Paid Time Off (PTO)
- 100% Short-Term Disability
- 401(k) with company match
- Profit Sharing
- And more!
ADDITIONAL REQUIREMENTS
- Minimum age: 18 (required for work around manufacturing equipment and machinery. Also required due to federal and state safety regulations).
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug screen.
- Candidates must be able to provide proof of eligibility to work in the United States.
We are dedicated to maintaining a diverse and inclusive workplace and take pride in being an equal opportunity employer. We evaluate all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, hair type, age, protected veteran status, or disability.
Please be advised that candidate submissions from recruiters, employment agencies, or other third parties are only accepted through our authorized channels. We do not compensate for unsolicited resumes or presentations.
