Adecco is currently hiring a
Inside Sales Operations & Customer Support Coordinator for a full-time opportunity in Embrun. This role is ideal for a highly organized and detail-oriented professional who enjoys supporting sales operations, managing dealer and customer relationships, and ensuring smooth order processing, logistics coordination, and CRM data integrity across multiple business functions.
In this role, you will be responsible for managing dealer and customer orders, coordinating logistics, supporting CRM administration, and ensuring accurate reporting and sales support execution. You will work closely with internal teams including warehouse, logistics, finance, marketing, and sales to ensure seamless operations, timely deliveries, and a high level of customer satisfaction.
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Salary: $23/hr
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Location: Embrun, ON - 100% onsite
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Schedule: Monday - Friday | 9:00am-5:00pm
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Employment Type: Full-time
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Vacancy Status: This posting is for an existing vacancy.
Responsibilities
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Process and manage dealer and customer orders with accuracy and efficiency
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Track shipments and follow up with logistics to ensure on-time delivery
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Prepare and send quotations for dealers and direct customers
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Ensure all pricing, terms, and discounts align with company policies
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Work closely with warehouse, logistics, and finance teams to resolve order-related issues
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Onboard new dealers and direct customers, ensuring proper documentation, setup, and training on internal processes
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Maintain and update dealer profiles, including contact information, purchase history, and account status
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Communicate dealer and customer updates with the sales, finance, and marketing teams
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Manage and track the availability, location, and condition of the demo fleet
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Work with sales representatives to schedule demo units for customers and dealers
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Coordinate transportation and logistics for demo equipment moves
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Ensure proper documentation, inspections, and maintenance of demo units before and after use
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Act as the CRM administrator and quarterback, ensuring data integrity and consistent usage
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Run weekly and monthly reports, summarizing sales team activities, bookings, and pipeline progress
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Ensure sales teams update CRM with opportunities, demos, and customer interactions
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Provide insights from CRM data to help the sales team focus on high-priority accounts and opportunities
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Manage house accounts, including direct municipal and industrial customers
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Handle pricing, order processing, and follow-up for non-dealer customers
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Ensure a high level of customer service and satisfaction for house accounts
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Track and identify municipal and government tender opportunities
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Coordinate and prepare public tender submissions, ensuring compliance with all requirements
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Work with sales and finance teams to gather pricing, technical specifications, and necessary documents
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Maintain an updated database of past and upcoming tenders to optimize future submissions
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Generate monthly sales performance reports, including actual vs. budget sales tracking
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Provide data insights on dealer performance, sales trends, and customer buying behavior
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Support inventory planning by summarizing demand trends and sales forecasts
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Work closely with marketing, finance, and operations to align sales support activities
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Assist in trade shows, dealer events, and sales initiatives as needed
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Collaborate with service and parts teams to ensure customers receive top-tier support
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Identify opportunities to streamline sales operations, CRM usage, and order processing
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Support the implementation of automation tools and best practices
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Maintain standard operating procedures (SOPs) for sales processes and dealer interactions
Qualifications
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Must be eligible to work and reside within Canada
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Must have reliable transportation as the role is 100% onsite in Embrun
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3+ years of experience in inside sales, sales support, customer service, or sales operations (preferably in equipment, manufacturing, or distribution industries)
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Experience in sales operations, CRM coordination, demo fleet management, or tender submissions is an asset
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Strong knowledge of CRM systems (SAP Business One preferred) and reporting tools
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Experience in order processing, quotations, and customer onboarding
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Strong organizational and multitasking skills
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Strong analytical skills with the ability to interpret sales data and generate insights
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Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
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Strong communication and problem-solving skills
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Bilingual (English/French) is an asset
Why Apply
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Opportunity to play a key role in sales operations and customer experience
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Exposure to multiple business functions including sales, logistics, finance, and marketing
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Strong growth potential in a dynamic operational support role
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Hands-on experience with CRM systems, reporting, and process improvement
Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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