At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least November 4th, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
The Southwest Region Sales team is a key contributor to our customer growth and market expansion. We collaborate closely with various sectors in the residential and commercial space, including: multifamily, small and medium business, residential direct sales, and retail. Through these channels, we drive penetration and growth across diverse markets.
Role Description
As the Head of Sales, Texas, you will launch and run the sales activities for customers in single family homes, multi-dwelling units, retail and small to medium business in the listed metro areas. In your role, you will be responsible for all aspects of sales, including hiring and developing the local sales teams, ensuring that the local budget is driving effective growth and penetration, reviewing contracts, partnering to grow GFiber awareness, and presenting innovative strategies and data to leadership. You will report to the regional General Manager, who you will work with to ensure the team is running efficiently as you focus on customer acquisition/growth, penetration, and retention. While based in the Austin, Texas area, you will also travel to other metro areas to lead not only the local sales teams (e.g., commercial, retail, inventory acquisition), but regularly collaborate with internal/external cross-functional partners, providing data-driven analysis, recommendations, and actionable strategy that drive business results.
In this role, you'll:
- Drive customer growth by working with the market team to develop and execute effective sales strategies.
- Lead, develop and manage sales teams (e.g., door-to-door, inventory acquisition, vendor partners) responsible for customer acquisition, growth, retention, and penetration for residential and commercial properties.
- Present data-driven strategies and recommendations around sales growth, retention and penetration to the leadership team and implement those changes.
- Build sales plans that effectively use data to measure sales efforts and outcomes.
- Review and manage all contract agreements, ensuring a high-level of communication and transparency, both in the field and in the office.
- Collaborate with your technical operations partners to build and sustain a healthy network.
- Grow and maintain relationships with key partners, ensuring high levels of customer satisfaction and loyalty, in multiple metro areas.
- Deliver a premium experience to every customer encountered and lead the team by example, be that in the field or in the office.
At a minimum we'd like you to have:
- Bachelors or equivalent practical experience.
- 8 years of direct leadership experience in sales or operations roles with core responsibilities of: managing teams, building and growing business and customer base and managing customer expectations and relationships.
- Experience providing executive level readouts on channel metrics and performance.
- Experience in working with cross-functional teams and stakeholders, and in executing strategies to deliver business results.
- Experience as a sales leader, growing customers and meeting all sales objectives.
It's preferred if you have:
- MBA or equivalent practical work experience.
- 10 years of direct leadership experience in sales or operations roles with core responsibilities of: managing teams, building and growing business and customer base and managing customer expectations and relationships.
- Business to business sales or marketing experiencel ideally focused on acquiring SMBs.
- Experience with: project management, business judgment, experiment design, analytical and quantitative skills.
The US base salary range for this full-time position is between $185,000 - $204,000 + bonus + equity + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
