Revenue Operations Manager (Krux)

IMDEX • Full-time • Calgary, AB, CA • $131k - $196k / year • 11h ago

Position Summary

We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle. The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.

Key Responsibilitie

s
Revenue Forecasting & Sales Strate

gyOwn and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planni
ngPartner with Sales leadership to improve forecast accountability and pipeline performan
ceAnalyze revenue and performance trends to support segmentation, targeting, and strategic planni
ngSupport upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success tea

ms
CRM & Revenue Systems Managem

entOwn and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configurat
ionDesign and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expans
ionBuild automation and triggers to support handoffs, follow-ups, billing, and expansion opportunit
iesEnsure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performa

nce
Revenue Operations & Process Optimiza

tionDevelop and implement scalable, standardized processes across the customer lifec
ycleDefine and improve ownership structures and handoff processes between Sales and Customer Suc
cessServe as a central operational partner to drive alignment across revenue-generating t
eamsEliminate manual processes through automation and workflow optimization initiat
ivesIdentify operational inefficiencies and implement scalable, data-driven solut

ions
Qualifica

tions
Education & Certific

ationsBachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related
fieldCRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an
assetAdditional training in business intelligence, process improvement, Lean, or Six Sigma is considered an
assetExperience with data visualization and reporting tools such as Power BI or Tableau is considered an

asset
Exp

erience10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organi

zationsProven experience designing and implementing revenue processes across the full customer li
fecycleStrong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data str
ucturesDemonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario p
lanningExperience building automated, system-driven workflows to improve operational efficiency and scal
abilityStrong analytical and reporting capabilities with experience developing dashboards and actionable business i
nsightsProven ability to identify operational gaps and implement practical solutions that drive measurable impro
vementsExperience collaborating cross-functionally with Sales and Customer Succes
s teamsStrong communication and stakeholder management skills with the ability to drive alignment and resolve am
biguityComfortable operating in fast-paced, evolving environments with a high level of ownership and account

ability
Core Comp