Company Description:
Burroughs is a leading independent service partner for the end-to-end management of payment and transaction automation, self-service technology, robotic systems, and connected IoT devices across North America. With extensive service coverage and expertise, Burroughs offers comprehensive support for diverse technology fleets, ensuring maximum uptime and performance regardless of device type or location. The company is dedicated to delivering innovative solutions and exceptional service to drive operational efficiency and customer satisfaction.
Role Description:
This is a full-time, on-site role located in Chicago, or Remote / home (based on candidate selection) for a Sales Operations Manager. The Sales Operations Manager will oversee daily sales operations activities, analyze performance data, support customer satisfaction initiatives, and ensure the effective management and optimization of operational processes. This role involves cross-collaboration with various departments to improve workflows, streamline processes, contract drafting with general counsel, and strengthen communication channels in support of achieving organizational objectives.
Basic Qualifications:
- Strong Analytical and Operations Management skills for evaluating processes and improving sales efficiency
- Customer Satisfaction and Customer Service expertise to address client needs and enhance experiences
- Excellent Communication skills for collaborating with team members and stakeholders
- Bachelor’s degree in Business Administration, Management, or a related field is preferred
- Experience in sales operations, RFP Bid Desk response management, or a similar role is a significant advantage
- Maintains within Bid Desk, the customer pricing models, contracts, agreements in Teams share / SharePoint as exchanged during the sales engagement and deal progression
- Oversee deal composition and agreement paperwork compliance, complete closed/won booking contract checklist management, and completes sales meeting minutes, action item tracker and sales division operational documentation as required
- Coordinates and interfaces with Legal personnel to develop contracts, agreement drafting, and governance
- Proven ability to work in a fast-paced, dynamic environment while managing multiple priorities
- Management of the customer engagement model, with fit & feasibility compliance within the sales process in partnership with the Sales and services design lead(s).
- Proficiency in data analysis tools and customer relationship management (CRM) systems is highly desirable
- Monthly and Quarterly Sales group reporting and presentation content collection, development and preparation jointly with Sales leadership
- A Good knowledge of MS Office skills including Word, PowerPoint and in particular Excel are required.
- A professional attitude, sense of urgency, and telephone manner is essential
- Understanding of basic IT or equipment technology concepts is a plus
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change evolve overtime.
Apply on our Company website: careers or copy the attached to link to your browser to apply: https://jobs.dayforcehcm.com/en-US/loomis/Burroughs/jobs/126030
Applications through LI Jobs will not be reviewed.
