About The Job:
- Join the Contingent Snowforce Team and be part of shaping the future of data while on assignment
- This role presents an exciting opportunity to support as a Temporary Worker as they continue to scale and accelerate their growth.
- You'll get the opportunity to apply your expertise as a Temporary Worker. You'll be an essential contributor to our team, working in an environment that values innovation and fosters meaningful contributions from all collaborators.
- The Order Management Analyst will be responsible for managing and processing customer orders related to our consumption-based services. This role requires a strong understanding of usage-based billing, data analysis, and customer service.
- The ideal candidate will be detail-oriented, possess excellent problem-solving skills, and thrive in a fast-paced, evolving environment.
Essential Job Functions:
Consumption-Based Order Processing:
- Process and manage customer orders for consumption-based services, ensuring accuracy and efficiency.
- Monitor and track customer usage data to align with ordered consumption levels.
- Generate and manage orders based on predefined consumption tiers and overage policies.
- Handle order adjustments and modifications related to usage fluctuations.
Usage Data Analysis & Reporting:
- Analyze customer usage data to identify trends, discrepancies, and potential issues.
- Generate reports on order fulfillment, consumption patterns, and customer usage.
- Provide insights and recommendations to optimize order management processes based on data analysis.
Customer Support & Communication:
- Respond to customer inquiries regarding order status, usage, and billing in a timely and professional manner.
- Provide clear and concise explanations of consumption-based billing and order policies.
- Resolve customer issues related to order discrepancies and usage disputes.
- Proactively communicate with customers regarding usage thresholds and potential overages.
Order System Management & Optimization:
- Maintain and update order management systems and databases.
- Identify and recommend improvements to order management processes and systems.
- Collaborate with IT and development teams to implement system enhancements.
- Assist in the testing and implementation of new order management tools and features.
Billing & Reconciliation Collaboration:
- Collaborate with the billing team to ensure accurate and timely billing based on consumption data.
- Reconcile order data with billing records to identify and resolve discrepancies.
- Provide support for billing inquiries related to consumption-based orders.
Compliance & Documentation:
- Ensure all order management activities comply with company policies and relevant regulations.
- Maintain accurate and up-to-date documentation of order management processes and procedures.
Qualifications:
- Bachelor’s degree in finance or its equivalent.
- 3+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred.
- Salesforce CPQ experience required, and Workday Financial experience preferred
