Business Operations Manager
Location: Cardiff / Hybrid
Working pattern: Full-time or part-time, 4 days per week
Department: Operations (HR, Finance, Compliance & Administration)
Reports to: Chief Executive Officer
About Human Data Sciences
Human Data Sciences is a health research and analytics company delivering insights from real-world data to support better decision-making in healthcare.
We’re looking for an experienced, highly organised Business Operations Manager to help ensure the smooth running of our growing business across finance administration, HR, compliance coordination, facilities management and general operations.
About the role
This is a varied and central role supporting the day-to-day operations of the company. You’ll help manage key business processes, improve internal ways of working, and ensure our operations remain professional, organised and compliant as we grow.
You’ll work closely with senior leadership, external suppliers, consultants and colleagues across the business. The role requires strong organisational skills, discretion, attention to detail and confidence working with stakeholders at all levels.
Key responsibilities
Operational Management
- Lead day-to-day operational administration across the business
- Maintain efficient internal operational processes, procedures and workflows
- Coordinate operational priorities, deadlines and administrative activity
- Support senior leadership with planning, reporting and business coordination
Finance administration
- Coordinate payroll, expenses, purchasing and invoice processing
- Support VAT, sales invoicing, reconciliations and cash flow administration
- Track budgets and support spend controls
- Coordinate R&D tax credit claims and liaise with external accountants
- Liaise with external accountants regarding company accounts, tax submissions and financial compliance activity
HR and people operations
- Coordinate recruitment administration, onboarding and inductions
- Maintain employment documentation, staff records and HR systems
- Track holiday and absences
- Coordinate training
- Support HR policy administration and employee handbook updates
- Help coordinate staff events and employee wellbeing initiatives
Compliance, ISO & Information Security
- Support ISO administration, audit preparation and document control
- Coordinate supplier onboarding and approved supplier lists
- Support user access administration, change requests and information governance processes
- Work with external consultants and internal teams to maintain compliance standards
Facilities, health and safety
- Coordinate office maintenance, suppliers and workplace services
- Support building services, workplace safety and facilities procurement
- Manage coordination of PAT testing, DSE assessments and fire safety activity
- Oversee office services including cleaning, parking and supplier contracts
About you
We’re looking for someone who is:
- Highly organised with excellent attention to detail
- Professional, discreet and confident handling confidential information
- Proactive, practical and solutions-focused
- Comfortable making decisions and using initiative
- Able to manage multiple priorities and work to deadlines
- A clear communicator, both written and verbal
- Confident working with colleagues, suppliers and senior stakeholders
Experience and skills
You will need:
- Demonstrable experience in an operational role, with significant exposure to finance and HR administration.
- Experience supporting finance processes such as payroll coordination, invoicing, expenses, reconciliations or supplier payments
- Experience coordinating HR administration, employee records, onboarding or policy documentation
- Strong IT and administration skills, including confidence using Microsoft Office or similar business systems
The ability to confidently manage and prioritise competing operational requirements from multiple stakeholders, ensuring clarity, fairness, timely delivery and alignment with business priorities.
- Experience working in a growing SME, research, healthcare, data or consultancy environment would be an advantage
- Exposure to ISO standards, compliance, information security or audit preparation would be beneficial, but is not essential
Benefits
- Hybrid working
- 25 days’ annual leave plus bank holidays
- Learning and development opportunities
- Funding for professional development
- Salary sacrifice scheme
- Staff events
Please apply with your CV and a short covering note outlining why you’re interested in the role.
Pay: £40,000.00-£45,000.00 per year
Benefits:
Application question(s):
- Do you have experience of using Xero?
- Do you have HR experience?
Work Location: Hybrid remote in Cardiff CF24 3FR
