About the Role:
London is one of the world’s leading business and technology capitals, and at LinerSkin Digital Health and Hospitality Solutions, we are building operational systems that help organizations scale smarter and serve customers better. We specialize in enterprise healthcare support platforms, hospitality technology services, and customer engagement solutions that simplify complex operations for modern businesses.
We are looking for a Senior Revenue Operations Director who can lead and optimize the entire revenue operations ecosystem across sales, customer success, marketing operations, and business analytics. This is not just a reporting role. You will shape operational strategy, improve revenue workflows, and create scalable systems that directly impact company growth and customer retention.
You will collaborate closely with executive leadership, sales teams, customer support managers, and technical stakeholders to align operational processes with long-term business objectives. The ideal candidate understands how to turn data into action while building operational structures that improve efficiency across multiple departments.
Why Work With Us?
The Environment:
Our London office is located in one of the city’s premier commercial districts with direct access to major transport hubs, restaurants, and collaborative workspaces. We believe productive teams thrive in a modern and supportive environment designed for innovation and strategic thinking.
Operational Influence:
Revenue Operations plays a central role in our business strategy. You will work directly with senior leadership and contribute to high-level decisions that influence company growth, customer acquisition, and retention strategies.
Modern Technology Stack:
Our teams use advanced CRM platforms, business intelligence tools, workflow automation systems, and cloud-based analytics platforms to streamline operations and support scalable growth.
Professional Growth:
We invest heavily in leadership development and continuous learning. You will receive support for professional certifications, leadership conferences, and advanced operational strategy training programs.
Key Responsibilities:
Revenue Operations Strategy:
Develop and execute operational strategies that improve revenue performance, forecasting accuracy, customer retention, and cross-functional collaboration.
Systems Optimization:
Manage and improve CRM systems, reporting dashboards, sales automation workflows, and operational processes across multiple business units.
Leadership and Team Development:
Lead and mentor operations specialists, analysts, and cross-functional support teams. Foster a performance-driven culture focused on accountability and continuous improvement.
Data Analytics and Reporting:
Analyze operational and revenue performance metrics to identify trends, opportunities, and process improvements that support business growth.
Cross Functional Collaboration:
Work closely with Sales, Marketing, Customer Success, Finance, and IT leadership to align operational goals and improve organizational efficiency.
Process Improvement:
Identify operational bottlenecks and implement scalable solutions that enhance productivity, customer experience, and revenue generation.
What We Are Looking For:
Experience:
8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Commercial Strategy, with at least 3 years in a senior leadership role.
Operational Expertise:
Strong understanding of CRM platforms, workflow automation, forecasting models, KPI reporting, and operational performance management.
Leadership Skills:
Proven experience leading cross-functional teams in fast-paced technology, healthcare, hospitality, or customer service environments.
Technical Skills:
Experience with Salesforce, HubSpot, Power BI, Tableau, or similar enterprise reporting and automation tools is highly preferred.
Communication Skills:
Excellent communication and stakeholder management abilities. You can confidently present operational strategies and performance insights to executive leadership.
Mindset:
You are analytical, solution-oriented, and highly organized. You know how to balance strategic planning with operational execution while maintaining a strong focus on measurable business outcomes.
Pay: £7,300.00-£7,600.00 per month
Work Location: In person
