ServiceNow SOM/CPQ Developer

GeekSoft Consulting • Full-time • Pune Division, IN • 2d ago

Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.

Requirements

4–5+ years of overall IT experience with strong hands-on expertise in ServiceNow development.
Proven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.
Design, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.
Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.
Configure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.
Implement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.
Develop and maintain integrations with CRM, ERP, and third-party systems using REST/SOAP APIs and Integration Hub.
Participate in solution design, code reviews, testing, deployment, and release management activities.
Troubleshoot platform issues and provide timely support and resolution.
Ensure compliance with ServiceNow best practices, governance standards, and security guidelines.
Create and maintain technical documentation, knowledge articles, and operational procedures.
Work effectively within Agile/Scrum teams across global environments.
Strong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrations
Strong proficiency in JavaScript and ServiceNow scripting concepts.
Experience with order management lifecycle and quote-to-cash processes.
Familiarity with Agile methodologies and DevOps practices.
Strong analytical, debugging, and problem-solving skills.
Excellent verbal and written communication abilities.
Strong interpersonal and stakeholder management skills.
Exposure to telecom, manufacturing, or enterprise sales domains is an added advantage.
Experience with CRM platforms such as Salesforce is beneficial.
Knowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.
Strong collaboration and teamwork mindset.
Ability to work independently and manage multiple priorities effectively.
Proactive attitude with a continuous learning mindset.
Customer-focused and consultative communication approach.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)

Benefits

A challenging, innovating environment.
Opportunities for learning where needed.

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