Role Title: Business Operations Manager
Department: Risk
Team: Risk
Location: London
Type: Permanent
About the Role:
The Business Operations Manager for Risk Financing is responsible for strengthening the operational backbone of the Risk Financing function. This role owns Standard Operating Procedures (SOPs), drives process optimisation and innovation, reduces operational waste, and whilst being aware of impact on other functions.
The role combines operational leadership with strong reinsurance knowledge and data fluency, using insights to improve efficiency, transparency, and decision making across the end to end reinsurance lifecycle.
Key Responsibilities:
Operational Excellence & SOP Ownership
- Own, maintain, and continuously improve Risk Financing Standard Operating Procedures across the treaty lifecycle
- Leads processes are well‑documented, scalable, audit‑ready, and consistently applied globally.
- Act as the main operational point of accountability for process clarity and control.
Process Optimisation & Waste Reduction
- Systematically identify inefficiencies, duplication, and operational bottlenecks within Risk Financing, and lead the design of lean, simplified processes that drive efficiency, reduce complexity, and improve end-to-end performance.
- Leverage process optimisation methodologies (e.g. Lean, Six Sigma, continuous improvement) to streamline workflows, reduce manual effort and rework, and significantly improve cycle times.
- Lead automation and simplification initiatives in partnership with Technology and Data teams.
- Fully document Risk Financing processes including leadership buy-in and approval
Innovation & Continuous Improvement
- Drive innovation within Risk Financing Operations by introducing new tools, dashboards, and ways of working.
- Champion data‑driven decision making, embedding operational metrics and KPIs into daily management.
- Translate strategic objectives into practical operational improvements.
Data, Reporting & Insights
- Continuously drive improvements in data quality, lineage, and usability across reinsurance systems and reporting outputs.
- Partner with stakeholders to align operational metrics with business and executive reporting needs.
Stakeholder & Partner Connectivity
- Have an awareness of the connections between Risk Financing and partner functions (Finance, Claims, Actuarial, Brokers, and Reinsurers).
- Act as a central coordinator to ensure smooth handoffs, clear ownership, and aligned timelines across functions.
- Leads cross‑functional initiatives affecting reinsurance operations.
Governance & Risk Management
- Leads operational risk identification and remediation within Risk Financing processes.
- Undertake appropriate controls, documentation, and governance are in place to meet internal and regulatory expectations.
- Prepare materials and insights for audits, reviews, and senior governance forums.
Skills and Experience:
- Advanced experience in business operations, operational management, and or transformation within insurance or reinsurance.
- Well rounded reinsurance knowledge, including treaty structures and end‑to‑end lifecycle operations.
- Proven expertise in process optimisation and continuous improvement.
- Experience working cross‑functionally with the ability to translate complex operational issues into clear, practical solutions.
- Advanced written and verbal communication skills, with the ability to influence at multiple levels.
- Experience with reinsurance administration systems and data platforms.
- Familiarity with Lean, Six Sigma, or similar methodologies.
- Prior experience supporting audits or regulatory reviews.
- Change management or transformation delivery experience.
- Advanced Power BI skills, including dashboard design, data modelling, and insight generation.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
