Manager, Technology Business Operations

DP World • Full-time • Charlotte, NC, US • 2m ago

Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Manager, Technology Business Operations is an enablement role within the Americas Technology organization. The role exists to strengthen execution discipline, portfolio hygiene, and operational consistency across Technology, and to improve the quality, accuracy, and timeliness of information provided to Finance, Audit, and executive leadership.

This role supports Technology leaders by ensuring that governance frameworks, financial processes, and portfolio standards defined by Finance and the organization are consistently followed in day-to-day execution. This role ensures Technology executes against the rules laid out by governance.

Key Accountabilities

TECHNOLOGY OPERATION & BUSINESS EXECUTION

Establish and maintain a consistent operating cadence across the Technology organization, including planning cycles, reviews, and follow-through on commitments
Ensure Technology initiatives, investments, and operational activities are tracked in a disciplined and repeatable manner
Support leadership with clear, decision-ready views of execution status, risks, dependencies, and follow-ups

PORTFOLIO & COST HYGIENE

Maintain a consolidated, accurate view of the Technology portfolio, including initiatives, dependencies, and alignment to business priorities
Ensure portfolio data is complete, current, and aligned with financial and delivery realities
Coordinate linkage between initiatives, OPEX/CAPEX spend, and expected outcomes, without owning prioritization or funding decisions

FINANCIAL COORDINATION & DATA QUALITY

Coordinate Technology inputs into Finance-led budgeting, forecasting, and reforecasting cycles
Ensure Technology financial data provided to Finance is timely, accurate, traceable, and aligned with Finance standards
Prepare variance explanations and supporting context in advance of Finance reviews to reduce rework and escalation
Track Technology spend against approved budgets and forecasts for visibility and early issue identification

CROSS-FUNCTIONAL COORDINATION

Serve as the primary coordination point between Technology and:
- Regional Finance
- Country Finance teams
- Group Technology Finance
- PMO and Portfolio Governance
- Audit and Risk functions (as required)
Ensure consistent artifacts, messaging, and data are used across forums and stakeholders

AUDIT, CONTROLS AND COMPLIANCE ENABLEMENT

Support Finance- and Audit-led governance, controls, and review activities related to Technology
Ensure required documentation, evidence, and reporting artifacts are prepared and maintained by Technology teams
Track and support closure of audit findings and action items through disciplined follow-up

SCOPE & BOUNDARIES

This role is focused on enablement, coordination, and execution discipline

Qualifications, Experience & Skills

Bachelor’s degree in Business, Finance, Operations, Technology, or related field
8–12+ years of experience in Technology operations, portfolio management, financial coordination, or enterprise delivery environments
Experience operating in matrixed, multi-country organizations
Strong understanding of Technology cost structures, delivery models, and portfolio management
Experience working closely with Finance, Audit, and executive stakeholders
Strong execution discipline and attention to detail
Ability to connect operational reality with financial and portfolio views
Clear, concise communicator with executive presence
Comfortable operating without formal decision authority
Trusted partner to Technology leaders, Finance, and governance functions
Bias toward follow-through and closing loops

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

About Dp World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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