Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As a member of the Revenue Operations team, you’ll play a crucial role in providing actionable insights, communication, and solutions to customer facing teams. You will collaborate with Customer Success and Sales, focusing on data and analytics and supporting of new capabilities such as CPQ, and Data Warehouse. Responsibilities may include, but are not limited to:
Your responsibilities:
- Support CPQ Implementation: Understand current team processes, team future state desires, and functionality of system. Assist with developing process and system rules and migrating current price books to new CPQ product SKUs
- Assist Sales and Customer Success with understanding usage data definitions and sources to aid in supporting their commercial strategies
- Understand the needs/use cases internally and for external purposes of usage, data sources available, and any limitations. Communicate with various teams to drive consensus on the feasibility of using the data and record agreed definitions for circulation
- Work with Finance to build, use, and maintain databases and reporting in analytics software such as Tableau and NetSuite Analytics Warehouse (Oracle Autonomous Data Warehouse) and ensure any reporting is vetted and approved before releasing to other departments
- Work cross-functionally between various teams to create ad hoc usage and or consumption reporting to support Sales negotiations and Finance with billing reconciliations
- Partner with Sales Operations & Customer Success Operations to collaborate on any reporting or cross-functional projects
- Maintain fresh and current data on the wiki for billing definitions and other revenue operations activities
- Research, evaluate, and request agreed upon Salesforce modifications and new product additions/price book updates
About you:
- Practical working knowledge of Revenue Operations, with prior experience in sales operations, revenue management, budget planning and product analytics.
- 2+ years of experience in a Business Analyst or Revenue Operations role, ideally within a SaaS business.
- Solid business acumen and confidence in presentation in field, corporate and market situations.
- Refined skills with Excel, Miro, Salesforce, Tableau, and Data Analytics Warehouses.
- Ability to exercise tact and discretion in handling sensitive and confidential information.
- Ability to thrive in fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems.
Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
British Columbia - Base salary range: $55,000 CAD - $80,000 CAD
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
