The Business Operations Manager is a senior leadership role responsible for supporting the Head of Business Line (HoBL) in driving the effective leadership, performance and execution of the New Build Business Line strategy and operational objectives. Acting as a key partner to the Head of BL, the Business Operations Manager provides leadership across business operations, commercial performance, customer engagement and delivery oversight to ensure the successful execution of Business Line priorities. The role plays a critical part in enabling sustainable growth through the increase of Order Intake (OiT), revenue and Operating Income, whilst supporting operational excellence and the delivery of strategic business outcomes. The Business Operations Manager will champion Framatome’s values and culture and actively drive initiatives focused on improving efficiency, reducing lead times and enhancing overall business performance. Working cross-functionally, the Business Line Lead will collaborate closely with Project Managers, Functional Leaders, Commercial teams, Customers and wider stakeholders to ensure alignment, effective decision-making and successful delivery across the Business Line portfolio. The role requires the ability to operate with a high degree of autonomy and influence across a broad remit, spanning operational leadership, commercial negotiations, contract management, business development and strategic execution. The Business Operations Manager will act as deputy to the Head of Business Line, assuming leadership responsibilities during periods of absence, competing priorities or delegated authority, representing the Business Line internally and externally as required. While direct ownership of the Business Line P&L remains with the Head of BL, the Business Operations Manager will hold accountability for the execution and delivery of delegated objectives, ensuring activities are delivered safely, commercially and operationally in line with agreed business targets, governance requirements and customer expectations.
About the Role
The Business Operations Manager will work closely:
- With Project Managers to support the successful delivery of projects and customer commitments;
- With functional managers to support effective resource planning, workload management and capability development;
- With commercial and sales teams to support business development activities, tender preparation and contract negotiations;
- With QHSE teams to promote a strong safety, quality and continuous improvement culture;
- With finance and project controls teams to support reporting, forecasting and performance monitoring activities.
Responsibilities
- Support the Head of BL in the day-to-day management and coordination of Business Line activities;
- Deputise for the Head of BL during periods of absence or conflicting priorities;
- Coordinate and follow up actions arising from operational, commercial and management meetings;
- Support project reviews and monitor project performance indicators to identify risks, issues and improvement opportunities;
- Engage with customers and stakeholders in support of project delivery, commercial discussions and relationship management activities;
- Support the preparation, review and negotiation of contracts, proposals and commercial agreements;
- Assist in the development of winning proposals and business opportunities aligned with the Business Line strategy;
- Coordinate across functions to ensure actions, deliverables and priorities are effectively managed and communicated;
- Support the preparation of business performance reports, presentations and management updates;
- Help drive delivery performance, operational efficiency and continuous improvement initiatives across the Business Line;
- Support planning and coordination activities relating to resources, workload and future opportunities;
- Ensure delegated tasks and responsibilities are completed effectively, accurately and within required timescales;
- Maintain a high level of professionalism, organisation, confidentiality and attention to detail in all activities.
Qualifications
- HND or Degree in relevant Engineering, Project Management, Commercial or Manufacturing discipline;
- Project Management qualification or certification (APM, PMI, Prince2 or equivalent);
- Strong experience in project delivery within a regulated industry environment;
- Experience supporting or leading commercial and contract management activities (NEC, FIDIC, bespoke contracts etc.);
- Strong understanding of project management principles, delivery controls and customer relationship management;
- Experience supporting bids, tenders and sales/business development activities;
- Understanding of nuclear safety culture principles;
- Experience coordinating multidisciplinary project teams;
- Experience engaging directly with customers and senior stakeholders;
- Knowledge of relevant ISO standards (ISO 9001, 14001, 45001, 19443);
- Strong organisational and coordination skills with the ability to manage multiple priorities simultaneously;
- Excellent communication and stakeholder management skills;
- Ability to work independently with minimal supervision and proactively resolve issues;
- Commercially aware with good understanding of financial and operational drivers;
- Strong administrative, reporting and presentation skills;
- Good understanding of health, safety and quality requirements within project delivery environments;
- Experience in highly regulated industries. Experience within the nuclear industry is highly desirable;
- High level of competence with Microsoft Office and business reporting tools.
Required Skills
- Proactive and self-motivated;
- Highly organised and diligent with strong attention to detail;
- Professional and dependable;
- Confident communicator with strong interpersonal skills;
- Flexible and adaptable in a fast-paced environment;
- Resilient and solution-oriented;
- Strong sense of ownership and accountability;
- Collaborative team player capable of building effective working relationships;
- Able to challenge constructively and drive actions through to completion;
- Positive attitude with a strong customer-focused mindset.
Pay range and compensation package
- 25 days annual leave per year rising by 1 day for every 2 years worked (max 30 days) + Bank Holidays
- 8% employer pension contribution with employee 1% contribution (salary sacrifice)
- BUPA Individual and family private health care
- Dental insurance for individual cover
- Cashplan – Level 2 cover - Individual and family cover
- Life assurance (4x salary)
- Employee assistance programme (EAP)
- Income Protection
- Professional Body Membership
