Business Operations Lead

Acorn Product Development • Full-time • Waltham, MA, US • 9h ago

Acorn Product Development is seeking an experienced Business Operations Lead to own and strengthen the operational backbone of our firm. This is a high-impact role for someone who thrives in a fast-paced, innovative product development environment serving clients across the consumer, robotics, automation, networking, and medical industries.

At Acorn, we provide engineering consulting services for world-class clients ranging from Fortune 100 and 500 companies to emerging startups. For over 33 years, we have been at the forefront of product design and engineering, building a reputation for excellence and creativity.

We are looking for a highly organized, proactive leader who can work both independently and as part of a collaborative team across our project management, engineering, design, and business development functions.

Responsibilities

Oversee general office and facilities operations (office park relationship, office supplies, kitchen stock, and company travel coordination)
Coordinate office and lab upgrades, and support ISO compliance efforts
Identify and implement AI tools to improve operational efficiency across the business
Manage material receiving and tracking for project builds, ensuring all documentation is archived and that engineers and project managers are engaged to perform incoming inspection
Manage logistics for delivering prototypes to clients
Provide project management support to client projects:
Track project budgets across labor and materials, with regular internal and external updates
Own the vendor purchase order process and material proposals on projects
Lead business development and sales operations support:
Consolidate weekly pipeline metrics and report to the management team
Finalize and implement project contracts
Plan and manage internal team and external BD and sales events, including office outings, client appreciation events, and tradeshow and conference logistics
Lead recruiting and onboarding support:
Run early-stage resume and phone screening, and coordinate interview logistics
Manage the Workable account for open roles
Prepare for and lead the onboarding of new employees
Coordinate visitors, on-site interviews, office events, and team activities
Support day-to-day business operations as needed

Requirements

Bachelor's degree in Business Administration, Operations, or a related field
Several years of experience in operations, office management, or project coordination, ideally within a consulting, engineering, or professional services environment
Demonstrated people management and interpersonal skills
Strong organizational and communication skills, with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Project)
Detail-oriented, resourceful, and proactive
Experience applying or developing AI tools for business applications is a strong plus

Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) retirement plan
Opportunity to work with a highly skilled, cross-functional engineering and operations team
Exposure to world-class clients and innovative product development projects

If you are ready to bring structure, energy, and operational excellence to a growing product development firm, we would love to hear from you.