Technical Associate -Commission specialists
Research Tringle, RTP, NC
Onsite Contract
sales reporting, reporting skills, advanced Excel skills for reporting communication skills to coordinate stakeholders. Some helpdesk ticket tools skills
Job Description:
Inviting applications for the role of Technical Associate -Commission specialists to be onsite at Research Tringle, RTP, NC
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
Role & Responsibilities
- Analyze Helpdesk Ticket and accountable for resolution of the ticket
- Responsible to run reports needed for issue resolution, conducts all the research using the data to identify root cause for resolution
- Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for timely response. Knows when to follow up and/or escalate
- Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
- Understand process definitions, calculations, metrics and matrices of helpdesk team
- Help and flag improvement areas related to processes, systems, and procedures if any
- Able to manage and prioritize own time; provides feedback to supervisors on goal / task completion.
- Exercises sound judgment within generally defined processes, tools and policies in developing methods, techniques, and evaluation criteria for obtaining results
Qualifications we seek in you!
Minimum Qualifications
- Challenged by fast paced environments and the resultant need for prioritization and multitasking
- Medium/Advanced skills with data, analysis and creation of reports
- Cross-functional collaborator capable of working with teams to provide timely resolution
- Willingness to grow with the team and tackle process specific tasks as required
- Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"
