Sales Operations Manager
- Permanent
- India
- ₹2,480,000 - ₹3,286,000 per annum
- Working Hours: 5:30 PM - 2:30 AM IST
Overview
A leading global technology company is looking for an experienced Sales Operations Manager to drive the optimisation, governance, and scalability of its Go-To-Market (GTM) systems and revenue operations infrastructure.
This role will be responsible for centralising functional ownership across the GTM technology ecosystem, improving operational efficiency, accelerating automation, and enabling data-driven decision-making across Sales, Marketing, Customer Success, and IT teams.
The successful candidate will play a key role in transforming sales processes, implementing AI-enabled capabilities, improving system integrations, and ensuring GTM teams have the tools, workflows, and insights required to support revenue growth.
This is an opportunity for a strong Sales Operations professional who can operate across complex technology environments, drive process improvement, and deliver scalable solutions that enhance business performance.
Role & Responsibilities
- Lead the design, optimisation, and governance of Salesforce and wider GTM technology platforms.
- Own the improvement of sales processes by removing manual workflows and implementing automation across revenue systems.
- Partner with Sales, Marketing, Customer Success, and IT teams to deliver integrated and scalable GTM solutions.
- Design and optimise end-to-end sales processes including lead management, qualification workflows, pipeline processes, and team handoffs.
- Establish governance frameworks and best practices for integrations, data quality, system usage, and operational workflows.
- Evaluate, recommend, and implement new GTM technologies to improve productivity and support revenue growth.
- Drive adoption of AI-enabled functionality across existing platforms to improve efficiency and automation.
- Improve reporting capabilities and operational visibility, enabling teams to make faster, data-driven decisions.
- Manage system enhancements and initiatives supporting customer retention, expansion, and GTM effectiveness.
- Identify opportunities for continuous improvement across sales technology, processes, and operational execution.
Essential Skills & Experience:
- 5+ years’ experience in Sales Operations, Revenue Operations, GTM Systems, or a similar operational technology role.
- Strong first hand experience with Salesforce and associated GTM platforms such as Outreach, ZoomInfo, or comparable tools.
- Proven experience designing, implementing, and scaling automated sales processes and workflows.
- Experience managing GTM technology ecosystems, integrations, and cross-platform data flows.
- Strong understanding of CRM governance, data management, reporting, and operational best practices.
- Experience evaluating and deploying modern technologies to support Sales, Marketing, and Customer Success teams.
- Strong analytical mindset with the ability to translate operational data into actionable insights.
- Excellent stakeholder management skills with the ability to influence teams across Sales, Marketing, Customer Success, and IT.
- Ability to operate in a challenging environment, balancing strategic initiatives with first hand execution.
