Location: Milpitas, CA
Job Type: Full-time
About Luxshare-Tech
Luxshare Technology, a subsidiary of Luxshare Precision, is a leading provider of communication infrastructure and enterprise-class interconnect products. We are a global designer and manufacturer of 5G communication equipment and enterprise-level interconnect solutions, including base station antennas, filters, RRUs, connectors, cables, optical modules, and AOC products. Leveraging innovative design, intelligent manufacturing, and strong partnerships, we collaborate with technology leaders to create agile, cutting-edge interconnect solutions.
Our business covers global telecom and enterprise customers, with sales, service teams, and R&D centers in the Americas, Europe, and Japan, enabling fast response and on-site support worldwide. Our products are widely used in wireless communication base stations, data centers, servers, switches, and routers, offering complete solutions from wireless, electrical, and optical interconnect to thermal management.
Position Overview
The Business Analyst / Sales Operations Specialist role is essential to driving operational excellence and commercial strategy execution across Luxshare-Tech’s enterprise and telecommunication accounts.
Serving as a strategic partner to the Sales Head, this position bridges business execution, NBO project tracking, data analytics, and performance management. The ideal candidate will orchestrate cross-functional alignment (Supply Chain, R&D, Finance), maintain key sales tracking dashboards, optimize CRM processes, and deliver business intelligence insights that accelerate revenue growth and maximize operational efficiency.
Key Responsibilities
Operational Support & Business Execution
· Business Coordination: Partner directly with the Sales Head to drive daily commercial operations, track key strategic initiatives, and ensure seamless alignment across cross-functional teams (Supply Chain, Finance, R&D, and Manufacturing).
· Cadence & Governance: Lead data preparation and reporting for weekly, monthly, and Quarterly Business Reviews , ensuring strict ownership and timely follow-up on action items.
NBO Tracking & Project Management
· Lifecycle Management: Monitor New Business Opportunity projects from initial customer request and scoping through sample delivery and mass production, proactively identifying and mitigating potential delivery or technical risks.
· Resource Orchestration: Coordinate internal cross-functional resources to ensure on-time, high-quality delivery of NBO milestones, maximizing customer satisfaction and design-win conversion rates.
Customer & Business Analytics
· Customer Profile & Health Analysis: Analyze customer order frequency, average order value, product preference trends, and margin health to deliver tailored performance reports for Key Accounts.
· Pipeline Intelligence: Track sales funnel health and pipeline velocity across all deal stages to identify revenue growth opportunities, market trends, and operational bottlenecks.
KPI & Performance Management
· Dashboard Governance: Build and maintain clear performance dashboards tracking individual and team KPIs, providing actionable insights through regular management reports.
· Sales Forecasting: Assist the Sales Head in monthly and quarterly sales forecasting, performing variance analysis (Actual vs. Target) to explain operational drivers and financial discrepancies.
Process & Systems Optimization
· NBO Data Governance: Maintain and clean records within the system to ensure high data integrity, accuracy, and timeliness across all pipeline and account records.
· SOP Enhancement: Continuously evaluate and refine Sales Standard Operating Procedures to eliminate cross-functional communication friction and elevate overall team productivity.
Qualifications & Skills
· Education: Bachelor’s degree in Business Administration, Data Analytics, Finance, Supply Chain, Engineering, or a related field.
· Experience: 3 years of experience in sales operations, business analysis, or program management within the high-tech, hardware, or enterprise interconnect/telecom industry.
· Analytical Capability: High proficiency in data analysis and data visualization tools (Excel, Tableau, Power BI, SQL, etc.), with a proven ability to translate complex datasets into strategic insights.
· Systems Proficiency: Strong hands-on experience with CRM platforms (Salesforce, Hubspot, etc.) and ERP systems (SAP/Oracle).
· Project Management: Track record of coordinating cross-functional teams across multiple time zones.
· Communication & Collaboration: Excellent written and verbal communication skills with a strong customer-centric mindset and executive reporting presence.
· Languages: Fluent in English (Mandarin proficiency is a strong plus given international team coordination).
