Job Description
Role Title: Lead - Business Operations
Department / Function: Resale
Team / Sub-department: Business operations
Reporting to: Operations Manager
Job Location: Bangalore office
Employment Type: Onroll
Role Overview
Manage business operations data, MIS, and performance reports.
Maintain and track vehicle-related operational data.
Handle customer escalations and ensure timely resolution.
Coordinate with NBFCs.
Manage post-sale customer documentation.
Collaborate with cross-functional teams to resolve operational dependencies and drive seamless execution.
Required Skills & Competencies
(Key competencies and skills required for success in this role)
· Technical Skills: Excel
· Communication Skills: Strong verbal and written communication. Hindi speaking candidates are preferred
· Customer Backward thinking: Understands and anticipates customer needs, provides consistent quality service and maintains a strong customer-oriented mindset – The candidate is expected to understand and empathise with customer concerns, identify the root cause of issues, and take ownership of driving timely and effective resolutions while ensuring a positive customer experience.
· Problem Solving: Ability to identify issues and find creative, effective solutions – The candidate is expected to face problems head-on, proactively explore possible solutions, and seek support wherever necessary. Issues should be raised along with potential solutions or a clear assessment of the way forward.
· Ability to get things done: Describe the operational chops (expertise) / execution ability needed from candidate in this role. The candidate is expected to have strong operational and execution capabilities, with the ability to manage data accurately, coordinate effectively with customers and vendors, and drive tasks to timely closure with minimal supervision.
· Strategic Thinking and Prioritization: Analyzes the bigger picture, aligning actions with the organization's long-term goals. Applies critical thinking to prioritize tasks and manage competing demands effectively - Describe what level of strategic thinking is expected from candidate. New creative ideas and solutions are always welcomed. The candidate is expected to think beyond immediate tasks, understand the broader business impact, and effectively prioritise activities based on urgency and organisational goals.
· Leadership: (Depending on the role, expected leadership skills or collaborative capabilities): What is expected from the candidate? Create vision for team? Leadership amongst peers? Ownership mindset? The candidate is expected to demonstrate an ownership mindset and lead by example. While this is not a formal leadership role, they should be able to take initiative, drive tasks to closure, collaborate effectively with peers, and take the lead when the situation demands.
Relevant Experiences
(Qualifications and experience required)
· Years of Experience (3-5)
· Industry Experience (KAM, Vendor management roles, customer support)
· Educational Background (Graduation)
