Job OverviewWe are seeking a Sales Operations Consultant to support our business sales team by ensuring the efficient processing of customer orders and sales activities from quotation through order fulfillment. This role serves as a key link between Sales, Technical Teams, Distribution Partners, and Operations to deliver a seamless customer experience while maintaining accuracy throughout the sales lifecycle.
The ideal candidate is highly organized, detail-oriented, and enjoys working in a fast-paced B2B environment. This is an excellent opportunity for professionals interested in sales operations, process improvement, and enterprise technology solutions.
Key ResponsibilitiesSales Quote & Order Management- Prepare accurate customer quotations based on technical configurations and partner recommendations.
- Manage customer orders from quote approval through order processing and provisioning readiness.
- Review orders for completeness and accuracy to minimize downstream billing or fulfillment issues.
- Maintain accurate sales records and documentation throughout the order lifecycle.
Sales Operations & Process Improvement- Identify opportunities to improve sales workflows and operational efficiency.
- Utilize AI-powered productivity tools and automation technologies to streamline daily tasks.
- Monitor order status and proactively resolve issues that may impact customer delivery timelines.
- Ensure compliance with internal sales processes and operational standards.
Cross-Functional Collaboration- Work closely with Sales, Technical Sales, Pricing, Operations, Distribution, and vendor partners to support successful customer implementations.
- Coordinate with suppliers and manufacturers to ensure timely product availability and order fulfillment.
- Provide operational support throughout the sales process while maintaining a high level of customer satisfaction.
QualificationsRequired Experience- Bachelor's degree in Business Administration, Commerce, or a related field.
- Minimum 2 years of experience in sales operations, sales support, pre-sales, or order management.
- Advanced Microsoft Office skills, particularly Microsoft Excel.
- Experience working with CRM platforms such as Salesforce or similar business applications.
- Strong organizational skills with exceptional attention to detail.
- Interest in B2B sales operations, process optimization, and operational excellence.
- Comfortable using modern AI tools to improve productivity and automate routine tasks.
Preferred Qualifications- Knowledge of enterprise technology products and business solutions including networking, voice, internet, cloud, and managed services.
- Experience with enterprise systems such as SAP, Salesforce, BSS, UDB, CCW, UT+, or similar business platforms.
- Previous experience coordinating with technology vendors or distributors such as Cisco, Fortinet, Dell, HPE, or Avaya.
- Strong understanding of sales order management, procurement, and fulfillment processes.
Additional Requirements- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
- Strong analytical mindset with a focus on accuracy and continuous improvement.
- Bilingualism (English and French) is required for positions supporting operations in Quebec.
