π Location: Remote | Hyderabad preferred
πΌ Type: 3-Month Internship with Full-Time Conversion (PPO) opportunity based on performance
β³ Experience: 0β2 years
- π° Stipend/Compensation: INR 15,000/month during the 3-month internship β‘οΈ Converted to a permanent full-time role at INR 3.5 LPA β 5.0 LPA upon successful completion.
About WeLivdIt & The Mission π
At WeLivdIt, we help people prepare for some of the most high-stakes moments in their global journey β visa interviews, profile reviews, documentation analysis, refusal recovery, and last-mile interview readiness. Our clients include students, working professionals, families, and visa applicants preparing for education, business, family visits, and international travel. The paperwork can be confusing. The stakes can be high. The anxiety is real.
Our role is simple: to bring clarity, structure, and confidence to people before important visa decisions.
The Role & Opportunity π―
We are looking for a Business Operations Associate to join us initially as an intern for a committed 3-month period. Based strictly on your execution, speed, and ownership, this role will convert into a permanent full-time position.
This is not a regular customer support role. This is a high-ownership client experience role for someone who can bring empathy, discipline, speed, and strong execution to a fast-growing global mobility readiness company.
What You Will Own π
1. Client Journey & Experience (Our primary, high-trust voice after enrollment)- Welcome and onboard clients after enrollment.
- Set a premium, high-trust tone from the first interaction.
- Communicate with clients and families through WhatsApp and calls.
- Handle anxious, confused, or time-sensitive clients with patience and clarity.
- Follow up with clients before and after their interview.
- Collect interview outcomes, reviews, testimonials, and feedback.
2. Operations & Coordination (Making the journey run smoothly behind the scenes)- Coordinate profile reviews, Documentation reviews, refusal analysis, strategy sessions, and final readiness sessions.
- Manage scheduling, rescheduling, reminders, and follow-ups.
- Maintain clean trackers for client status, sessions, timelines, and pending actions.
- Collect required profile details, visa timelines, and documents.
- Prepare crisp client briefs before mentor sessions so every interaction feels personalized.
- Ensure no session, clarification, or follow-up is missed.
3. Proactive Problem Solving (Identifying issues before they become complaints)- Track pending doubts, unresolved concerns, and application clarifications.
- Escalate complex visa histories, refusal cases, urgent timelines, or sensitive profiles to the senior team.
- Keep clients informed instead of making them chase for updates.
- Maintain a zero-drop mindset where no paid client feels ignored or unsupported.
Who We Are Looking For π€
- Excellent written English communication.
- Warm, professional, and clear over WhatsApp and calls.
- Highly organized with Google Sheets, Google Calendar, and follow-up systems.
- Calm under pressure during peak visa seasons.
- Empathetic with clients and families.
- Detail-oriented and reliable.
- Fast at learning new processes.
- Comfortable working with urgency when timelines are tight.
- Comfortable with evening or weekend coordination during peak periods when required.
- High agency: someone who does not wait to be reminded.
β οΈ Important: Prior visa knowledge is not mandatory. Training will be provided, but strong communication, ownership, and organization are non-negotiable.
Good to Have: β¨
- Experience in customer success, operations, hospitality, edtech, study abroad, visa services, or global mobility.
- Familiarity with WhatsApp Business, Calendly, Google Workspace, Notion, CRM tools, or similar systems.
- Interest in growing into profile analysis, client advisory, operations leadership, or global mobility consulting.
Why This Role Matters β€οΈ
For many clients, a visa interview is not just another appointment. It can represent years of effort, family investment, career plans, education goals, emotional pressure, and a major life transition. Your role is to make sure their experience with WeLivdIt feels organized, human, reliable, and premium.
This is a ground-floor opportunity to work closely with the core team and help build the client experience function of a growing global mobility readiness company.
How to Apply π¨
Send your resume to sri@welivdit.com along with a short note answering:
- Why does this role at WeLivdIt interest you?
- Share one real example of how you handled a difficult, anxious, or frustrated customer/client.
- What is your availability?
- Confirm your alignment with a 3-month paid internship (INR 15,000/month) leading to full-time conversion (INR 3.5 LPA - 5.0 LPA).
ποΈ Optional Bonus: You may also share a 60-second voice note explaining why this role interests you.
π© Email Subject Line: WeLivdIt Business Operations Associate - [Your Name]
