Role description
Salesforce Communications Cloud Solution Architect
Position Overview:
The Solution Architect is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers, best practices and process methodologies, as well as creating a solution that best meets our client’s needs.
As a Solution Architect (SA) in our Consulting Practice we are looking for a consultant with experience implementing Salesforce Communications Cloud and Vlocity CPQ, additional experience with Sales & Service Cloud to the more specialized Media Cloud, Data360/Data Cloud, Revenue Cloud…etc as well as implementing add-ons such as managed package solution in conjunction with the multiple Salesforce products. In this role, you will have the opportunity to make a significant impact that directly impacts Mphasis Silverline’s clients.
Primary Responsibilities:
- As a key contributor on a project team, the Solution Architect guides customers through the design and implementation of Salesforce solutions
- Engage customer stakeholders to understand desired business outcomes and define success criteria
- Articulate to customer stakeholders the value of recommended solutions and approach
- Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements; synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis for Salesforce functionality and client requirements
- Explain Gold Standard feature solutions and work with the customer to best build processes around standard functionality when possible
- Manage deployments of both metadata and record-based configuration components
- Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution’s end users
- Work with a Silverline Project Manager to manage a project to scope, budget and timeline expectations
Role Requirements:
- 5+ years client-facing consulting experience within the Salesforce ecosystem
- 3+ years experience as a Salesforce Solution Architecture role
- 3+ years implementing Vlocity CPQ and/or Communications Cloud
- 3+ years implementing Sales & Service Cloud
- CPQ experience related to complex order orchestration (MACDs).
- Experience with Pega and TMF-based design is a big plus.
- Experience integrating SF with MuleSoft, Open API, Pega, Kafka
- Industry expertise in High Tech, Communications, Media & Entertainment, retail…etc
- Proficient writing skills for producing functional specifications documentation
- Outstanding communication skills, with both the internal team and clients
- Experienced with learning and leveraging cloud-based technologies
- Comfortable with a fast-paced, high performance environment
- Self-starter, ambitious, flexible, team player
- Salesforce Certifications required
- Experience with release management tools such as Gearset, Copado or AutoRabit a plus
- BA/BS degree or equivalent work experience. MBA is a plus
Minimum Requirements:
- Demonstrated functional and technical knowledge implementing Salesforce Solutions
- Salesforce product expertise including but not limited to; Sales Cloud, Service Cloud, Marketing Cloud (Pardot or experience on other marketing automation platforms is a plus), Health Cloud, Financial Services Cloud, nCino…etc.
- Experience working as a trusted advisor in consultative client engagements
- Experience working with large teams within a structured project methodology framework
- Understanding of and experience with user centered design concepts
- Having earned or willing to obtain Salesforce certifications upon request
- Salesforce or industry related certifications strongly desired
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.
Other details
Salary range $63000 to $134500
