Position Summary:
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.
Essential Functions:
- Maintain and update customer databases, sales records, and inventory for accuracy and completeness.
- Provide administrative support to the sales team, including preparing reports, managing calendars, and assisting with presentations.
- Communicate with customers via email, phone, and in-person to handle inquiries, process orders, and offer excellent service.
- Process sales orders accurately, including entry, tracking, and coordinating shipments.
- Monitor and manage inventory levels, coordinating with logistics for product availability.
- Prepare and maintain sales contracts, agreements, and related documentation.
- Generate sales reports and performance metrics for analysis by the sales management team.
- Resolve customer complaints promptly and effectively.
- Collaborate with various departments like marketing, finance, and logistics for smooth operations.
Additional Duties:
- Collaborate with the marketing team to align efforts.
- Assist in organizing sales events and trade shows.
- Support sales training and stay updated on industry trends.
Knowledge, Skills & Abilities:
- Strong multitasking and time management skills.
- Excellent written and verbal communication.
- Proficiency in data analysis and reporting.
- Dedication to exceptional customer service.
- Meticulous accuracy.
- Collaborative mindset.
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Minimum Qualifications:
- Bachelor's degree or equivalent experience.
- Prior experience in sales support or related roles.
- Proficiency in Microsoft Office and CRM software.
- Strong organizational skills.
- Eligibility to work in the Philippines
Job Types: Full-time, Permanent
Pay: From ₹35,000.00 per month
Benefits:
- Health insurance
- Work from home
Supplemental pay types:
- Performance bonus
- Yearly bonus