About the role
Sycomp is seeking a strategic, highly process-driven Director of Sales Operations to lead and optimize our global backend sales enablement and operational infrastructure. This role is pivotal in driving operational excellence, refining the post-sale workflows, and delivering actionable operational intelligence to executive leadership. Directing a US-based team that supports our multi-time-zone global sales force and international enterprise customers, you will serve as the engine ensuring revenue operations run with speed, precision, and scalability.
This role is pivotal in driving operational excellence, refining the post-sale workflows, and delivering actionable operational intelligence to executive leadership.
About Sycomp
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
Responsibilities
Backend Process & Order Fulfillment Management
- Lead, scale, and optimize all backend sales operations workflows, including order entry, post-sales processing, and quote-to-cash lifecycle.
- Establish smooth, cross-functional alignment between Sales, Logistics, and Finance to eliminate bottlenecks and accelerate order fulfillment.
- Enhance standard operating procedures (SOPs) for global order processing, accommodating regional logistics, cross-border compliance, and custom client requirements.
Process Improvement & Automation
- Conduct systematic evaluations of the end-to-end sales workflow to identify friction points and implement scalable solutions.
- Drive continuous improvement initiatives across backend sales operation processes.
- Partner with IT and Systems teams to automate manual administrative tasks and reduce overall sales cycle time.
Sales Tooling & Infrastructure (Salesforce)
- Oversee the UAT and user adoption of Salesforce enhancements, custom applications, and integrated sales productivity tools.
- Translate complex business requirements into effective Salesforce workflows and executive dashboards.
Metrics, KPIs & Business Intelligence
- Establish, track, and enforce operational KPIs surrounding order turnaround time, processing accuracy, deal velocity, and operational SLA compliance.
- Provide direction on executive dashboards and reporting models that provide real-time visibility into operational health and backend throughput.
- Deliver recurring quarterly and annual operational reviews analyzing team output, process compliance, and areas for strategic improvement.
Team Leadership & Global Support
- Lead, mentor, and expand a US-based Sales Operations team supporting global sales reps and multi-regional client accounts.
- Set clear operational targets, balance team workloads across regions, and foster a culture of high performance and continuous professional growth.
- Instill a customer-centric operational culture, ensuring prompt, accurate, and high-touch support for both internal sales partners and external clients.
Qualifications
- Professional Experience: 8–10+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within the technology, IT solutions, or enterprise software sectors.
- Leadership & Team Management: 4+ years of direct people management experience, with demonstrated success leading teams that support complex, global enterprise sales models.
- Salesforce Mastery: Deep hands-on and administrative expertise in Salesforce (CRM workflows, custom reporting, dashboard creation, object management, and pipeline visibility) is highly desirable.
- Process Engineering: Proven track record of designing, implementing, and governing scalable quote-to-cash, order processing, and post-sales workflows.
- Metrics & Analytics: Expertise in defining, establishing, and monitoring key operational KPIs using business intelligence tools (Salesforce Dashboards, Power BI, Tableau, Excel).
- Global Business Acumen: Strong understanding of international sales environments, multi-currency transactions, cross-border fulfillment, and global client support structures.
- Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field (or equivalent practical industry experience).
Required Skills
- Sales Operations
- Revenue Operations
- Business Operations
- Salesforce Expertise
- Process Improvement
- Team Leadership
Preferred Skills
- Experience in technology or enterprise software sectors
- Knowledge of international sales environments
Compensation: $ 150,000 - $175,000
Technology Means the World to Us
Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.
If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.
Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.
Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.com
Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.
