Chheda’s is a leading FMCG company dedicated to delivering high-quality products to our consumers. We are seeking a skilled and dynamic Sales Operations Manager to oversee our supply chain operations. The Sales Operations Manager will play a crucial role in managing the entire supply chain process, from order receipt to fulfilment, ensuring smooth operations and customer satisfaction.
Job Responsibilities:
· Demand Forecasting:
· Analyse market trends, historical data, and customer insights to forecast demand accurately.
· Collaborate with sales and marketing teams to understand promotional activities, new product launches, and market dynamics that may impact demand.
· Order Management:
· Receive and process customer orders efficiently and accurately.
· Coordinate with the production team to ensure production schedules align with customer demand.
· Monitor production capacity and adjust production plans as needed to meet customer requirements.
· Warehouse Management:
· Oversee warehouse operations, including inventory management, stock replenishment, and space utilization.
· Implement best practices for inventory control to minimize stockouts and excess inventory.
· Logistics Coordination:
· Manage transportation and distribution activities to ensure timely delivery of goods to customers.
· Negotiate contracts with third-party logistics providers and monitor their performance against service level agreements.
· Customer Relationship Management:
· Serve as the primary point of contact for customer inquiries, order status updates, and resolution of issues.
· Build strong relationships with key customers and distributors to understand their needs and preferences.
· Continuous Improvement:
· Identify opportunities for process optimization and efficiency improvements within the supply chain.
· Implement initiatives to streamline workflows, reduce costs, and enhance overall operational performance.
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹70,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Supplemental pay types:
Work Location: In person