We’re partnering with a high-growth B2B SaaS company to appoint a Chief Revenue Officer who will take ownership of customer revenue and play a key role in the company’s next phase of growth.
This is a senior commercial leadership opportunity with an initial focus on maximising revenue across the existing customer base – driving renewals, retention, expansion, upsell and cross-sell, while increasing customer lifetime value.
You’ll inherit an established customer base and lead a high-performing commercial team, building a scalable strategy for growing recurring revenue across both Enterprise and SMB customers.
As the role develops, your remit will expand further into new business and global growth.
The Role
You’ll be responsible for:
- Owning revenue performance across the existing customer base.
- Driving improvements across NRR, GRR, renewals and customer expansion.
- Building a repeatable upsell and cross-sell strategy.
- Identifying whitespace and growth opportunities within strategic accounts.
- Developing account segmentation and growth strategies across Enterprise and SMB customers.
- Leading, coaching and developing a team of Account Directors.
- Driving strong pipeline management, commercial discipline and forecasting accuracy.
- Working closely with Customer Success, Product, Marketing and Revenue Operations.
- Providing commercial insight and revenue forecasting to the executive leadership team.
- Developing opportunities for growth across new markets, business units and global accounts.
- Supporting the wider new business strategy as the role evolves.
About You
We’re looking for an experienced commercial leader who can demonstrate:
- Significant leadership experience within B2B SaaS.
- A strong track record of growing recurring revenue.
- Proven success across renewals, retention, expansion, upsell and cross-sell.
- Experience leading Account Management, Customer Success, Sales or Commercial teams.
- Strong experience working with Enterprise customers.
- Excellent commercial forecasting and pipeline management capabilities.
- A track record of coaching and developing high-performing commercial teams.
- The ability to build relationships and influence at C-suite level.
- A commercial, analytical and data-driven approach to decision-making.
Sector Experience
Experience within HR Technology, HRIS, Talent Technology, Learning Technology or People Technology would be particularly relevant.
However, we’re also interested in speaking with senior commercial leaders from adjacent Enterprise SaaS environments with strong experience of recurring revenue and customer expansion.
What You'll Be Joining
This is an opportunity to join an established and ambitious SaaS organisation at an exciting stage of its growth.
You’ll have significant ownership of the commercial strategy, work closely with the executive leadership team and have the opportunity to build a scalable revenue engine across an established customer base.
The initial priority will be customer revenue and expansion, before the remit broadens to support the organisation’s wider new business and international growth strategy.
