🚀 We’re Hiring: Associate – Business Operations
📍 Location: Bengaluru
💼 Experience: 1-3 Years
Are you someone who enjoys solving operational challenges, keeping things moving, and making sure customers get what they need on time?
We’re looking for a detail-oriented and proactive Associate – Business Operations to manage the end-to-end dispatch of physical study materials and ensure a smooth experience for our learners.
What You’ll Do
- Manage daily dispatches of books/study materials and ensure >97% on-time dispatch adherence.
- Track shipments and proactively communicate delays or issues to learners.
- Handle and resolve learner escalations across email, chat, and other support channels.
- Coordinate with internal teams to ensure timely resolution of learner queries.
- Work closely with vendors, logistics partners, and courier teams to resolve operational issues.
- Track inventory and plan dispatches based on stock availability.
- Manage support tickets through platforms such as Freshdesk.
- Use Excel/Google Sheets and G-Suite for tracking, reporting, and communication.
- Analyse dispatch and escalation trends to identify opportunities for process improvement.
What We’re Looking For
- 1–3 years of experience in Business Operations, Supply Chain, Logistics, or a similar function.
- Bachelor's degree in any discipline.
- Strong verbal and written communication skills.
- Excellent problem-solving and coordination abilities.
- Strong attention to detail and ability to multitask.
- A learner/customer-first mindset.
- Experience with Freshdesk, Excel/Google Sheets, or Tableau will be an added advantage.
If you're someone who enjoys taking ownership, solving problems, and making operations work
seamlessly, we'd love to hear from you!
📩 Apply using the link below.
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