Location: NY, Atlanta GA, Charlotte NC
Role Overview
Capgemini is seeking a strategic and results-driven Go-to-Market (GTM) Lead for NICE to spearhead growth, solution innovation, and market expansion for the Capgemini-NICE partnership.
The ideal candidate will possess deep expertise in contact center transformation, customer experience (CX), AI-powered customer engagement, workforce optimization, and cloud contact center technologies, with a proven track record of driving growth through strategic technology partnerships.
Key Responsibilities
Strategy & Business Growth
• Develop and execute Capgemini's global and regional GTM strategy for the NICE partnership.
• Create and manage joint business plans, revenue targets, pipeline goals, and growth initiatives.
• Build and maintain executive-level relationships with NICE leadership and key stakeholders.
• Identify strategic market opportunities and drive joint account planning activities.
• Establish governance structures and executive business reviews to monitor partnership health and business outcomes.
Solution Development & Innovation
• Lead the creation of differentiated Capgemini-NICE solutions and offerings.
• Develop industry-specific solutions focused on:
o Contact Center as a Service (CCaaS)
o Customer Experience Transformation
o AI-Powered Customer Service
o Workforce Engagement Management (WEM)
o Workforce Optimization (WFO)
o Conversational AI and Virtual Assistants
o Quality Management and Analytics
o Digital Customer Journeys
• Create reusable accelerators, implementation frameworks, demos, and reference architectures.
• Collaborate with delivery, consulting, and engineering teams to bring innovative solutions to market.
Sales Enablement & Pipeline Development
• Drive pipeline creation and revenue growth through joint go-to-market initiatives.
• Partner with Capgemini account executives, industry leaders, and NICE sales teams to identify and pursue opportunities.
• Develop sales plays, account prioritization strategies, and competitive positioning.
• Support strategic pursuits, proposal development, executive presentations, and client workshops.
• Enable regional sales teams through training, certifications, and solution awareness programs.
Partner Governance & Relationship Management
• Manage alliance performance against defined KPIs, revenue targets, and investment plans.
• Coordinate executive steering committees and quarterly business reviews.
• Ensure alignment between alliance investments and Capgemini strategic priorities.
• Drive partner satisfaction and long-term relationship growth.
Required Qualifications
Experience
• 10+ years of experience in alliance management, business development, consulting, or GTM leadership roles.
• 8+ years of experience within contact center, customer experience, or customer service transformation domains.
• Proven success driving revenue growth through strategic technology partnerships.
• Experience working with NICE CXone or related contact center ecosystem platforms.
• Strong understanding of customer engagement, digital transformation, and cloud-based customer service technologies.
