ADP is hiring a Deal Desk Analyst – Human Resources Outsourcing (HRO) within our Commercial Operations Center of Excellence (CoE)
* This is a hybrid role based out of our Allentown, PA office. Qualified candidates must live within commutable distance to this location. *
This is a highly customer centric, engaging and instrumental role in driving early-stage customer success within the Human Resources Outsourcing (HRO) organization. We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with Clients in their post-sales onboarding and transition to ADP.
Responsibilities:
- Under limited direction, the Deal Desk Analyst works with Clients, Sales, and Service as their post-sale onboarding subject matter expert. They will meet with the prospect/client (virtually or in person-where applicable) to perform all core on-boarding activities.
- Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with clients.
- The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that Sales can focus on generating new business.
- Schedule and conduct new client orientation meetings virtually.
- Responsibilities include structuring PEO deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling and collecting PEO health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more.
- Manage client expectations, internal communications, and relationships.
- Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client’s on-boarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures.
- Manage several implementation projects at any given time while providing a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR PEO clients from sale to start.
- Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department.
- Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Qualifications Required:
- A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
- Prior experience in customer success/customer onboarding operations are a plus.
Preferred Qualifications:
Preference will be given to candidates who have the following:
- Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills
- Meticulous with strong analytical skills and judgement/decision-making ability.
- Ability to work in a fast-paced, performance-based environment and meet deadlines.
- Work independently and proactively drive issues to resolution.
- Knowledge of HR and Payroll industry tools and best practices are also a plus.
