SFDC - CPQ & Sales Cloud Developer / Lead

ITC Infotech • Full-time • Bengaluru, IN • 1d ago

Salesforce Developer - CPQ & Sales Cloud Developer / Lead

Job Summary:

Salesforce Support Engineer to provide production support maintenance and enhancement for our Salesforce platform hands-on experience with Salesforce Sales Cloud Salesforce CPQ and Pardot Marketing Cloud Account Engagement integrations This role involves troubleshooting production issues supporting end users managing integrations and collaborating with business and technical teams to ensure optimal system performance and reliability

Key Responsibilities:

Provide Level 2Level 3 support for Salesforce Sales Cloud CPQ and Pardot environments Monitor troubleshoot and resolve production issues within established SLAs
Analyze system defects identify root causes and implement sustainable solutions
Support Salesforce CPQ configurations including product catalogs pricing rules quote templates approvals and contract management
Maintain and troubleshoot integrations between Salesforce Pardot ERP systems middleware and third-party applications
Support lead management campaign synchronization prospect tracking and marketing automation processes in Pardot Perform user management profile and permission set administration and data security maintenance
Execute data imports exports cleansing and validation using Salesforce Data Loader or similar tools
Create and maintain reports and dashboards to support business operations
Collaborate with administrators developers QA teams and business stakeholders to resolve incidents and implement enhancements
Support release management activities including deployments regression testing and post-release validation
Document support procedures knowledge articles and technical solutions
Participate in on-call support and incident management as required Lead the design development and implementation of Salesforce solutions across Sales Cloud and Salesforce CPQ Architect scalable and secure Salesforce applications following Salesforce best practices
Design and implement integrations between Salesforce Pardot Marketing Cloud Account Engagement ERP systems marketing automation platforms and third-party applications
Lead technical discussions solution design workshops and code reviews
Develop custom solutions using Apex Lightning Web Components LWC Visualforce where required SOQL SOSL Flows and Salesforce APIs
Configure and customize Salesforce objects validation rules workflows approval processes reports dashboards and security models
Implement and optimize Salesforce CPQ including product configuration pricing discounting quote generation approvals product rules and pricing rules
Build and maintain integrations using REST APIs SOAP APIs Platform Events MuleSoft or middleware solutions
Support Pardot integration for lead management campaign synchronization lead scoring grading forms landing pages and marketing automation
Ensure high-quality development through unit testing CICD DevOps practices and deployment automation
Mentor junior developers and provide technical leadership to Salesforce development teams
Work closely with Solution Architects Product Owners Business Analysts QA teams and business stakeholders
Troubleshoot production issues and provide timely resolutions
Maintain technical documentation architecture diagrams and deployment guides

Required Skills Qualifications

5 to 7 years of experience in Salesforce Administration and Application Support Strong hands-on experience with Salesforce Sales Cloud Experience supporting Salesforce CPQ configurations and quoting processes
Experience with Pardot Marketing Cloud Account Engagement administration and integrations Good understanding of Salesforce security profiles roles permission sets sharing rules and validation rules
Experience troubleshooting Flows Approval Processes Workflow Rules Process Builder legacy and Apex-related issues
Knowledge of Salesforce APIs RESTSOAP integration patterns and middleware platforms
Experience with SOQL SOSL Data Loader and Workbench
Familiarity with deployment tools such as Change Sets Salesforce CLI Copado Strong analytical troubleshooting and problem-solving skills
Excellent communication and stakeholder management skills

Preferred Certifications: