A growing fitness and wellness organization is seeking a highly adaptable Business Operations Manager to play a key role in supporting the next stage of its growth. This is an opportunity to step into a newly created position with broad visibility across a multi-location business and help build the systems, structure, and operational discipline needed to scale successfully. Working closely with senior leadership and gym operations teams, you will become a central resource across the organization, helping connect people, systems, reporting, administration, and day-to-day execution.
The role is intentionally broad. You may be reviewing KPIs and identifying operational gaps one day, supporting payroll or systems administration the next, then helping prepare a new location for opening. The common thread is ownership. You will be trusted to understand how the business works, identify what needs attention, and help create practical solutions that make the organization stronger and more efficient. This role will appeal to someone who enjoys variety, thrives in an entrepreneurial environment, and sees opportunity in building better ways of working. As the organization continues to expand, you will have the chance to shape the role, influence how the business operates, and become an important part of the infrastructure supporting its future growth.
Description
- Manage and support key administrative and operational systems across multiple corporate gym locations.
- Take ownership of responsibilities currently managed by senior leadership, helping create scalable processes as the organization grows.
- Monitor, maintain, and audit business systems to ensure information is accurate, current, and being used consistently.
- Review operational reporting and KPIs, identifying discrepancies, trends, and areas requiring follow-up.
- Work closely with Gym Managers, General Managers, Assistant General Managers, and senior operations leadership.
- Review membership billing issues and help ensure errors or discrepancies are identified and resolved.
- Monitor cash deposits and financial transactions to ensure appropriate reporting and accountability.
- Support payment administration for employees, contractors, personal trainers, vendors, and other business partners.
- Ensure employee information and new hires are properly entered and maintained within HR and payroll systems.
- Provide administrative support related to HR, payroll, onboarding, and employee records.
- Assist with system access, password resets, troubleshooting, and day-to-day technology-related issues.
- Support the administration of security, IT, email, and other business platforms used across the organization.
- Assist with website updates and other corporate administrative projects as required.
- Support new gym openings, including systems setup, administration, onboarding, and operational readiness.
- Travel between corporate locations when required to support operations, projects, or new openings.
- Identify opportunities to improve processes, simplify workflows, and create greater consistency across locations.
- Take on additional operational and administrative responsibilities as the needs of the business continue to evolve.
Requirements
- Strong experience in business administration, operations, systems administration, office management, or a similar multi-functional role.
- Highly computer literate with the ability to quickly learn and work across multiple software platforms.
- Strong systems mindset with excellent attention to detail and an ability to identify errors or inconsistencies.
- Comfortable working with reports, KPIs, billing information, payroll-related administration, and basic financial controls.
- Strong problem-solving skills and the confidence to investigate issues and determine practical solutions.
- Highly organized with the ability to manage multiple priorities across several locations.
- Adaptable and comfortable working in a growing, entrepreneurial environment where priorities may change quickly.
- Willingness to take ownership and step outside traditional role boundaries when needed.
- Strong communication skills with the ability to work effectively with senior leadership and operational teams.
- Experience working within a startup, scale-up, multi-location, franchise, hospitality, retail, or service-based organization would be an asset.
- Experience with GymMaster or similar membership-management software would be an advantage.
- Experience with Microsoft 365, HRIS/payroll platforms, payment systems, or similar business applications is beneficial.
- Fitness industry experience is not required.
- Ability to travel periodically between locations and support future openings.
Corporate Culture
- Base salary of $85,000 to $105,000, based on experience.
- Potential performance-based bonus as the position and incentive structure develop.
- Comprehensive healthcare benefits.
- Employer RSP matching program.
- Regional gym membership.
- Hybrid work potential once onboarding and training are complete, with an expected balance of approximately three days per week in the office.
- Exposure to senior leadership and multiple areas of the business.
- Opportunity to shape a newly created role and establish systems and processes that will support future growth.
- A highly varied position within an entrepreneurial organization where initiative, flexibility, and problem-solving are valued.
Contact Michelle Doucette at 604.734.5584 x3 or submit your resume in confidence below.
