- Executive Director, Strategy & Business Operations

Wells Fargo • Full-time • San Antonio, TX, US • 3w ago

About This Role

Wells Fargo is seeking a - Executive Director, Strategy & Business Operations within the Change and Business Enablement organization in Fraud & Claims Management (FCM) as part of Global Operations.

This role serves as a senior execution leader and business operator within the FCM-Change and Business Enablement organization, supporting the end-to-end lifecycle of work across FCM, from demand intake and impact assessment through execution and operational readiness. The role functions as a strategic partner to the Head of FCM-Change and Business Enablement, operating as a proxy in key forums and driving integration across change delivery, business management, and operational enablement functions.

In This Role, You Will

Serve as a senior execution partner to the Head of FCM-Change & Business Enablement, supporting day-to-day management of the organization and driving prioritization, alignment, and follow-through across key initiatives
Own end-to-end Business Unit Reviews (BURs) for FCM, including development of executive materials, synthesis of performance, financial, and risk data, and coordination across senior leadership
Partner with intake and portfolio management leaders to streamline demand intake, impact assessment, and prioritization processes across all FCM work (Big C, small c, and external demand)
Translate intake and portfolio outputs into a consolidated view of work impacting operations, including change initiatives, staffing impacts, and readiness requirements
Establish and manage routines that provide operations and leadership with clear, forward-looking visibility into work in flight and upcoming impacts
Lead core business management functions, including capacity and headcount planning, financial tracking, and investment planning for the FCM change portfolio
Support execution readiness by coordinating across Product, Operations, Technology, Risk, and Finance to align on scope, dependencies, risks, and timing
Identify and implement opportunities to streamline processes, eliminate duplication, and improve execution discipline across intake, portfolio management, and business operations
Act as a trusted advisor and problem solver, stepping into complex or ambiguous situations to drive clarity, coordination, and resolution
Represent FCM Change & Business Enablement in leadership forums, influencing decisions and driving alignment across stakeholders
Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management
Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions
Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
Provide direction to a cross functional team using business expertise

Required Qualifications

7+ years of experience in Business Execution, Change-Management, Program Management, Strategic Operations, or related experience, or equivalent demonstrated through work experience, training, military experience, or education

Desired Qualifications

7+ years' experience working as senior execution partner supporting day to day management of the organization and driving prioritization, alignment, and follow through across key initiatives, conducting meetings, creating, and delivering executive-level presentations, and status reporting
Demonstrated proficiency supporting executive leadership, including expert-level preparation of leadership-ready materials and facilitation of decision-making
5+ years of experience capturing and documenting complex business and functional requirements which may include workflows, process maps, or business processes
Strong ability to operate independently, manage multiple priorities, and drive outcomes in ambiguous environments
Proven experience leading complex, cross-functional initiatives in a large, regulated organization
Strong communication and influencing skills, with the ability to align stakeholders without direct authority
Experience with intake, portfolio management, impact assessment, and prioritization processes
Experience in business management functions such as capacity planning, workforce management, financial tracking, or investment planning
Background in financial services, fraud, claims, or operations environments
Experience working in governance, risk, or highly regulated environments
Demonstrated ability to identify operational gaps and implement scalable solutions

Job Expectations:

Hybrid Schedule: 3 days in the office, 2 remote

Ability to travel up to 10% of the time

Location:

Charlotte NC, Chandler, AZ, San Antonio, TX

Posting End Date

16 Sep 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo.
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-553082-3

Apply