Job Description – Backend Sales Operations
Company: ETP Earthing and LPS Solutions Pvt. Ltd.
Position: Backend Sales Operations Executive
Department: Sales
Location: Surat, Gujarat
Employment Type: Full-Time
Experience: 0–5 Years
Education: Diploma / B.E. / B.Tech in Electrical Engineering or related field
About ETP
ETP Earthing and LPS Solutions Pvt. Ltd. works in Earthing, Lightning Protection Systems (LPS), Exothermic Welding, and Electrical Safety Solutions.
We provide products and solutions to industries such as Manufacturing, Infrastructure, Power, Renewable Energy, Oil & Gas, Telecommunications, EPC, and Construction across India.
About the Role
We are looking for a Backend Sales Operations Executive who will support the sales team in handling customer enquiries, preparing quotations, following up with customers, and coordinating with different departments.
This is mainly a backend/office-based sales role. The candidate will work closely with the Sales, Engineering, Tender, Production, and Service teams.
Freshers can also apply if they have good communication skills and are willing to learn.
What You Will Do
- Receive and handle customer enquiries through phone, email, and other platforms.
- Understand what the customer needs and coordinate with the team to provide the right solution.
- Prepare quotations and proposals for customers.
- Take required product details and prices from the concerned departments.
- Send quotations and other required documents to customers.
- Follow up with customers regarding quotations and enquiries.
- Keep track of which enquiries are open, pending, or converted into orders.
- Update customer and enquiry details in Odoo/CRM.
- Coordinate with the Engineering, Tender, Production, and Service teams.
- Help the sales team prepare tender documents and proposals.
- Coordinate with customers after receiving orders and ensure the required information is shared with the concerned departments.
- Prepare daily, weekly, and monthly sales reports.
- Maintain proper records of customer communication, quotations, and orders.
Simple Scope of Work1. Customer & Sales Support
You will help the sales team by handling customer enquiries, preparing quotations, sending information, and following up with customers.
2. Internal Coordination
You will coordinate with Sales, Engineering, Tender, Production, and Service teams to collect information and ensure customer requirements are handled on time.
What We Are Looking For
- Diploma / B.E. / B.Tech in Electrical Engineering or related field.
- Good communication skills.
- Basic knowledge of electrical products.
- Basic knowledge of MS Excel, Word, and PowerPoint.
- Good follow-up skills.
- Ability to communicate professionally with customers.
- Good coordination skills.
- Willingness to learn.
- Ability to manage multiple enquiries and tasks.
- Knowledge of Odoo/CRM will be an added advantage.
The final salary will depend on the candidate's knowledge, skills, communication, experience, and interview performance.
Benefits
- Performance-based incentives
- PF & ESIC, as applicable
- Paid leaves and statutory benefits
- Training and learning opportunities
- Career growth opportunities
Working Hours
Monday to Saturday
10:00 AM to 7:00 PM
Interview Process
There may be 3 rounds of interview:
1. HR Round
Basic introduction, communication, education, and experience discussion.
2. Technical Round
Questions related to electrical knowledge and the job role.
3. Final Round
Final discussion and selection with the management/team.
Why Join ETP?
- Learn about Earthing, Lightning Protection, and Electrical Safety.
- Get practical experience in sales operations.
- Work with Sales, Engineering, Tender, Production, and Service teams.
- Get exposure to customers and industrial projects across India.
- Opportunity to develop technical, communication, and sales skills.
- Career growth opportunities within the organization.
