Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
- Translate Sales Operations requirements into scalable technology solutions supporting:
- Territory and account alignment
- Segmentation and targeting
- Quota and incentive planning
- Sales forecasting
- Pipeline and opportunity management
- Account planning and field productivity
- Pricing, quoting, and approvals
- Commercial performance reporting
- Design solutions that can integrate with multiple CRM, CPQ, ERP, data, and analytics platforms.
- Configure or implement solutions across platforms such as Salesforce, Veeva, Microsoft Dynamics, Oracle, SAP, and other enterprise applications.
- Develop reusable integration patterns, APIs, data models, workflows, and accelerators that can be deployed across client environments.
- Identify and implement practical Agentic AI use cases, including:
- Sales planning assistants
- Forecasting and pipeline analysis agents
- Next-best-action recommendations
- Account and territory intelligence
- Automated opportunity and CRM hygiene
- Quoting and approval support
- Sales performance insights
- Define appropriate human-in-the-loop controls, access controls, auditability, evaluation criteria, and escalation paths for AI-enabled solutions.
- Lead discovery workshops, process assessments, design sessions, demonstrations, and user acceptance testing.
- Partner with business stakeholders, commercial leaders, IT teams, data scientists, architects, and implementation teams.
- Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases.
- Support pre-sales activities, including proposals, solution demonstrations, estimates, and client presentations.
- Ensure solutions reflect life sciences-specific requirements related to HCP/HCO data, field force structures, regulatory expectations, data privacy, and commercial compliance.
The team:
Step into our
Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
- 3 - 6 years of hands-on experience in Sales Operations, Commercial Operations, CRM, CPQ, business transformation, or technology implementation.
- Strong understanding of Sales Operations processes and performance drivers.
- Experience implementing or integrating two or more CRM, CPQ, ERP, data, or analytics platforms.
- Experience with APIs, middleware, data integration, workflow automation, and enterprise solution architecture.
- Practical knowledge of Agentic AI, generative AI, large language models, retrieval-augmented generation, tool calling, or AI orchestration.
- Ability to convert business requirements into functional designs, technical specifications, and implementation plans.
- Excellent stakeholder management, communication, facilitation, and problem-solving skills.
Good to Have Skills/Project Experience/Certifications:
- Experience with Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ, or similar platforms.
- Experience in pharmaceutical, biotechnology, medical device, diagnostics, or healthcare commercial operations.
- Knowledge of HCP/HCO master data, customer consent, field force effectiveness, promotional compliance, and commercial data governance.
- Experience with cloud platforms, data warehouses, business intelligence tools, and low-code/no-code automation platforms.
- Familiarity with AI governance, model evaluation, prompt engineering, agent monitoring, and responsible AI practices.
- Consulting, systems integration, product management, or enterprise architecture experience.
Education:
- Bachelor’s degree in business, Information Systems, Computer Science, Engineering, Life Sciences, or a related field, or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 366413
