Director - Business Operations
Empire Solar Solutions, LLC | Newburgh, NY | Fully In-Office Monday - Friday
About Empire Solar Solutions
Empire Solar Solutions was founded with one goal in mind - to provide homeowners with an affordable option to own solar panels at a lower cost than buying electricity. Since 2015, we’ve helped thousands of homeowners across New York make the switch to clean, renewable energy.
We've built our reputation on quality workmanship, exceptional customer service, and doing things the right way. This commitment and dedication to quality service has earned us NYSERDA’s Platinum Installer Status, a designation that, out of the 200+ residential solar companies that operate in NYS, only 3 other residential solar companies hold.
As we actively expand into new markets, we're looking for an experienced operational leader who thrives in fast-paced environments and enjoys solving complex business challenges to join our firm. This is a unique opportunity to work directly alongside company ownership and play a key role in shaping the future of our organization!
Position Summary
The Business Operations Director serves as an operational leader that will be responsible for ensuring the company's day-to-day operations run efficiently across every department. This individual will work closely with ownership to improve organizational effectiveness, drive accountability, remove operational bottlenecks, and ensure customer projects continue progressing smoothly from initial sale through project completion.
This role is ideal for someone who enjoys connecting people, processes, and performance. Rather than managing a single department, you'll work cross-functionally with department leaders to ensure the entire organization is operating cohesively and efficiently.
This position is meant to allow ownership to focus more heavily on strategic growth initiatives while maintaining confidence that daily operations are being effectively coordinated. The Business Operations Director will become one of the company's most trusted leaders, with the next level of advancement being the Vice President of Business Operations.
What You'll Do
Operational Leadership
- Partner directly with ownership to oversee the day-to-day operational health of the business.
- Lead and participate in daily operational meetings across multiple departments, specifically Engineering, Permitting, Interconnections, Installations, and Inspections.
- Monitor customer pipelines daily from sale through project completion to ensure timely progress.
- Identify operational bottlenecks before they impact customers and coordinate solutions.
- Ensure critical business priorities remain on schedule.
- Facilitate communication between departments and executive leadership to improve collaboration and execution.
- Drive company-wide operational consistency and accountability.
Process Improvement
- Continuously evaluate existing workflows for efficiency improvements, analyzing operational data and identifying trends impacting performance.
- Design and implement scalable operational processes.
- Develop standardized procedures that improve consistency and customer experience.
- Recommend and implement technology solutions that reduce manual work.
Accountability & Performance
- Establish clear operational expectations and follow through on execution.
- Hold department leaders accountable for commitments, deadlines, and key performance indicators.
- Monitor company-wide operational metrics.
- Escalate significant issues to ownership with recommended solutions.
- Foster a culture of ownership, urgency, and continuous improvement.
Hiring & Leadership
- Participate in candidate interviews for key positions throughout the organization.
- Evaluate leadership potential, culture fit, and long-term organizational alignment.
- Make hiring recommendations to ownership.
- Support onboarding initiatives to ensure new employees are positioned for success.
- Help develop future leaders throughout the organization.
Strategic Partnership
- Serve as a trusted advisor to company ownership.
- Execute strategic initiatives established by leadership.
- Assist with organizational planning and operational scaling.
- Help prepare the business for continued growth.
- Recommend organizational improvements that support long-term success.
The Ideal Candidate
We're looking for someone who naturally steps into leadership and coaching situations, enjoys solving problems, and isn't afraid to have difficult conversations. The ideal candidate builds trust quickly, earns credibility across departments, and thrives on bringing structure and clarity to fast-moving organizations.
You understand how successful businesses operate, know how to keep people accountable without creating unnecessary friction, and are motivated by helping an organization perform at its highest level.
Compensation & Benefits
- Salary: $110,000 - $150,000/year based on experience
- Discretionary Bonus based on both personal and company performance
- Comprehensive Medical Benefits Package
- Paid Time Off
- Paid Holidays
- Opportunity to work directly with company ownership
- Significant opportunity for career growth as the organization continues to expand
Why Join Empire Solar?
This is far more than a traditional operations role. You'll have a direct impact on the future of a rapidly growing company while working alongside ownership to improve every aspect of the business. What truly sets us apart is our people. We believe in hiring great individuals, giving them the tools to succeed, and creating opportunities to grow. We promote from within whenever possible and are looking for team members who want to build a long-term career—not just find their next job.
If you're passionate about operational excellence, developing people, and building scalable organizations, we'd love to hear from you.
