The Partner Transaction Center (PTC) is a centralized team within Global Business Revenue Operations (GBRO). The PTC team is responsible for the operational excellence of systems and processes used by Oracle’s indirect channel representatives and partners globally. Oracle’s partners are valuable as they help resell software, cloud and hardware products to end customers and their differentiated services combined with Oracle’s technology help enable our customers to achieve their business goals.
The ideal candidate will have experience with managing partner relationships, implementing business and strategic functions, managing operations with multiple stakeholders, process optimization and work towards enhancing customer experience.
Career Level - IC1
Responsibilities:
We are looking for an exceptional, results-oriented individual who uniquely combines interpersonal skills to work cross-functionally within the organization.
- Responsible for understanding and executing the workflow, processes and business practices for partners
- Acts as a first point of contact for partners/channel representatives and liaison with external and internal stakeholders on a daily basis to support partner transactions
- Continually provide insights and look for opportunities to improve the process.
- Ability to identify and differentiate the key components of problem statement, generate a range of creative solutions, evaluate them and deliver the best outcome.
- Work closely with the senior management to report on all aspects and support the execution of new initiatives to drive growth.
Shift Timings- EMEA/NAMER
Desired skills and/or experience:
Interpersonal Effectiveness
- Exceptional communication (written and verbal) skill with the ability to work independently and as a team
- Manages conflict or other sensitive issues tactfully and effectively
- Actively collaborates with team members, understands the dynamics and supports flexibly
Results/Detail Oriented
- Strong organizational and problem solving skills with great attention to detail, including the capability to understand functional/technical specifications of the process
- Seeks opportunities to improve process and offer suitable solutions
- Constantly reviews performance with senior management to identify areas of development
Adaptability
- Able to pick up and assimilate relevant information quickly and easily
- Can think on their feet in rapidly changing environment and deliver ideal results.
- Ability to gather process guidelines and deliver tasks independently
Customer Centric
- Identify and prioritize partner needs and constraints.
- Focus on improving stakeholder experience by understanding their needs and executing pertinent results
- Adopts professional approach to partners, acts reliable and delivers results accordingly
Experience
- 2 to 5 years of relevant work experience in customer centric role
Experience working in an operational role, especially managing third party relationships is a plus
Why work for Oracle
Be part of an organization that is reshaping the IT industry and working its way up to becoming the number one cloud company. Oracle is known for a supportive environment that fosters career self-management. Apart from having all the resources you need to be successful, you benefit from both linear and non-linear career progression.
As an Oracle employee, you will be acquainted with a truly competitive environment where you will be driven by passion and inspired by innovation.