For our client, we are seeking a VP of Business Operations to join the team of a leader in the Healthcare space.
This leader will own a broad business operations agenda that connects growth, enrollment, and operational execution across the organization. The role is focused on building scalable systems, driving analytical rigor, and partnering closely with cross-functional teams to improve conversion, service delivery, and productivity. The ideal candidate will bring strategic operating leadership, a strong command of data, and the ability to mobilize teams around shared growth and operational goals.
They will also help shape how AI is applied across workflows to improve efficiency and support scale. This is a highly visible role with responsibility for both day-to-day operational performance and longer-term business enablement.
Location: New York, NY
Compensation: $275,000 – $320,000 annually
Responsibilities
- Own member growth for the core business and its associated revenue targets
- Build and run a scalable enrollment engine from eligible populations to enrolled members
- Deliver AI enablement to innovate workflows and enhance productivity
- Lead central operations to enhance service delivery and operational excellence
- Drive a strategy and operations function to instill analytical rigor across teams
- Continuously optimize the enrollment funnel based on data-driven insights
- Hold cross-functional teams accountable for their roles in the enrollment process
Qualifications
- 12+ years of experience in growth, enrollment, or business operations, ideally in healthcare or subscription models
- Proven leadership in building and managing multi-functional teams
- Strong quantitative skills with the ability to analyze and optimize funnels
- Strategically capable across various functions including growth, operations, and enablement
- Experience in creating operational systems that scale with demand
- Fluency and thoughtful application of AI in operational processes
- Ability to mobilize cross-functional teams toward shared enrollment goals
Benefits
- Access to the full platform for personal healthcare needs
- Wellness partnerships for whole-self care support
- Hybrid work model with designed in-office collaboration days
- 16 weeks of fully paid parental leave and a new parent stipend after one year of service
- Annual professional development stipend and access to career coaching
- 401K matching with immediate vesting for US employees
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
