Harris Hill is delighted to be partnering with a well-established healthcare charity to recruit a Director of Business Operations.
Salary: Circa £75K
Are you an experienced operational leader looking for an opportunity to make a real difference?
This is an exciting opportunity to join the Senior Leadership Team of an established healthcare charity, playing a pivotal role in shaping and delivering its operational strategy. You will lead a range of essential support functions, ensuring the organisation operates effectively and continues to deliver high-quality, patient-centred services.
The Role
Reporting to the Chief Executive, you will provide strategic and operational leadership across the organisation's non-clinical support functions, including Bookings, Reception, Medical Secretaries, IT and Estates.
Key responsibilities will include:
- Providing strategic leadership across non-clinical operations and support services.
- Leading, developing and motivating multidisciplinary teams, fostering a positive culture of accountability, performance and continuous improvement.
- Driving service improvements, streamlining processes and enhancing the overall patient experience.
- Overseeing IT strategy, digital transformation, information governance and cyber security.
- Managing Estates and Facilities, ensuring a safe, compliant and well-maintained environment.
- Leading operational governance, risk management, CQC compliance and business continuity.
- Managing operational and capital budgets, procurement, contracts and supplier relationships.
- Developing and monitoring KPIs, service level agreements and operational performance.
- Supporting the development of new services, partnerships and wider organisational initiatives.
- Contributing to strategic planning and providing reports to the Board and senior stakeholders.
- Acting as the organisation's Senior Information Risk Owner (SIRO).
About You
We are looking for a confident, collaborative and forward-thinking senior leader with a proven track record of managing complex operational services and delivering meaningful organisational change.
You will ideally have:
- Significant senior management experience, ideally within healthcare, the charity sector or another regulated environment.
- A strong track record of leading multidisciplinary teams and overseeing diverse operational functions.
- Excellent knowledge of governance, risk management and regulatory compliance.
- Experience of delivering service improvements, transformation and organisational change.
- An understanding of IT infrastructure, digital systems and cyber security.
- Strong financial and commercial acumen, including budget management and procurement.
- Experience managing contracts, suppliers and external stakeholders.
- Excellent communication, influencing and relationship-building skills.
- A strategic, analytical and solutions-focused approach, with a commitment to continuous improvement.
Above all, you will be an inclusive and engaging leader who is passionate about developing people, improving services and ensuring operational excellence translates into an outstanding patient experience.
Interested?
If you're an experienced operational leader looking for a rewarding opportunity to make a difference within a purpose-driven healthcare organisation, we'd love to hear from you.
To find out more, please submit your CV.
Please note that CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.
