About the Role
We are seeking an experienced Oracle CPQ Functional Business Analyst to support our client, Ricoh. This is a 100% functional role focused on translating complex sales, pricing, and quoting business processes into scalable Oracle CPQ Cloud solutions. You will serve as the primary bridge between Ricoh’s Sales Operations, Product Management, Finance, and technical implementation teams—driving requirements gathering, functional design, UAT, and user adoption without writing code.
Key Responsibilities
- Requirements Gathering & Process Mapping: Partner with Ricoh’s Sales, Deal Desk, Finance, and Product teams to elicit, document, and validate end-to-end Quote-to-Cash (Q2C) and Configure-Price-Quote business requirements.
- Functional Solution Design: Translate business needs into clear Functional Design Documents (FDDs), user stories, and process flows covering Product Configuration, Pricing Rules, Discounting Approvals, Guided Selling, and Proposal/Document Generation.
- CPQ Functional Configuration & Administration: Manage declarative/point-and-click configurations within Oracle CPQ Cloud (Data Tables, Catalog/Product Hierarchy, Pricing matrices, Approval workflows, and Document Designer templates) while partnering with developers for custom BML scripting or complex integrations.
- Cross-System Functional Alignment: Define functional mapping and data flow requirements between Oracle CPQ and upstream/downstream enterprise platforms (CRM such as Salesforce/Oracle CX, ERP/Order Management, and Billing systems).
- Testing & Quality Assurance: Author comprehensive test plans and UAT scripts, lead User Acceptance Testing (UAT) sessions with business stakeholders, triage functional defects, and ensure solutions align with business acceptance criteria.
- Stakeholder Communication & Change Management: Conduct functional demos, prepare training documentation, and support end-user adoption across global/regional sales teams.
Required Qualifications
- 5+ years of experience as a Business Analyst in the Quote-to-Cash (Q2C) / Lead-to-Order domain, with 3+ years of hands-on functional experience in Oracle CPQ Cloud (formerly BigMachines).
- Deep functional understanding of core Oracle CPQ modules: Configuration, Commerce, Pricing, Approval Workflows, Guided Selling, and Document Designer.
- Proven track record of authoring Business Requirements Documents (BRDs), Functional Design Documents (FDDs), user stories, and process flow diagrams (e.g., Visio, Lucidchart).
- Strong grasp of B2B pricing models, hardware/software/managed services bundling, subscription/recurring billing concepts, and multi-tier approval governance.
- Experience collaborating with technical developers to communicate functional specs and validate integrations with CRM (Salesforce / Oracle Sales Cloud) and ERP systems—without needing to write code yourself.
- Strong analytical, facilitation, and stakeholder management skills in Agile/Scrum or hybrid delivery environments.
