Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We are looking for as soon as possible, an ambitious and energetic Sales Operations Specialist to join our dynamic sales team at Luware Recording-in London- City.
This is an exciting opportunity for a motivated individual to play a key role in supporting our sales efforts and enhancing customer satisfaction.
Your responsibilities:
- Prepare and manage sales proposals, ensuring alignment with client needs and company standards
- Serve as the primary contact for existing customers with upselling potential, fostering strong relationships
- Develop tailored solution offerings for our Luware Recording Communication Compliance offering
- Oversee the renewal process to maintain high levels of customer retention and satisfaction
- Collaborate with sales and Customer Success teams to align strategies and optimize sales opportunities
- Maintain and update sales records and customer information in the Salesforce CRM system
- Handle administrative tasks related to sales operations, including processing orders and preparing sales reports
- Handle 3rd party license orders, upsells and overages
Your skills:
- Relevant experience in Sales Operations, within the IT industry- mandatory
- Focus on offer preparation, upselling, and managing renewals
- Strong organizational skills and the ability to manage multiple tasks efficiently while keeping an eye on quality
- Excellent verbal and written communication skills with a customer-centric approach
- Self-motivated, with a collaborative team-oriented mindset.
- Proficient in guiding the sales process and supporting customers through to contract signing
- Strong communication, presentation, and negotiation skills
- Experience using CRM systems (ideally Salesforce) to manage sales activities and track performance
You can expect an extremely collegial, international environment and a fresh, dynamic, open corporate culture, let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential? Then upload your CV spontaneously for an initial review- we are just a click away!
We are very looking forward to getting to know you!
For this role, we do not consider and processing any applications from staffing agencies, thank you for your understanding.
