Location: Hybrid - Travel required to partner sites.
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
The Consumer Sales & Care (CSC) channel consists of more than 4,000 people, providing Sales and Service support via Voice, Webchat and Social Media. CSC delivers more than 2 million Mobile and Home Broadband sales to UK consumers every year.
As Sales Operations Manager, you will lead the entire Chat based sales operation, more than 300 agents, representing an operation that encompasses teams that are In-House, On-Shore Outsource Partners and Retail Partners. You will work in a fast-paced, people-orientated department. You will be working closely with the Senior Manager of Consumer Sales and the Head of the CSC department and the wider leadership team to deliver Vodafone UK’s sales and customer targets.
You will own the Outsourcer relationships across our UK (Concentix, ResQ and Retail Partner Agents) partners ensuring that they deliver to the same rigorous standards we hold our VF teams to.- You will work with the Senior Consumer Sales Manager to execute our strategy to maintain and reinforce our current position as the primary assisted sales channel within the Consumer business.
- You will manage all Chat Sales Operations, across In House, Outsource and Retail, totalling more than 300 FTE.
- You will lead implementation of change programmes and projects to simplify and consolidate our estate design and deliver savings on our current budgeted FY24 spend of £90+ million.
- You will represent the Senior Manager Consumer Sales, Head of Consumer Sales & Care and wider Leadership team with internal and external stakeholders.