What are we looking for in our Sales Operations Analyst?
Our client a leading Social Media platform, is looking for a Sales Operations Analyst to join their amazing team in Burlingame, CA!!!! Apply Now!
Employment Type: 6-Month Contract/Onsite
Pay rate: $41-$44/hr. DOE
Role Info:
- We are seeking a highly analytical and proactive Sales Operations Analyst to join our team as a contractor. In this role, you will play a crucial part in safeguarding our e-commerce operations by investigating and resolving chargeback disputes efficiently and effectively.
Responsibilities:
- Collaborate cross-functionally (XFN) with teams including Sales, Engineering, Data Science and Operations to gather necessary information and resolve disputes.
- Manage and resolve chargeback disputes in a timely and efficient manner
- Investigate and analyze chargeback disputes to determine their validity and root causes.
- Utilize your strong analytical skills to perform deep dive analysis on transactional and customer data to identify trends, patterns, and anomalies to contest disputes.
- Proactively identify potential issues in the chargeback process and recommend solutions to mitigate risks.
- Pull and sanitize data from various sources to conduct comprehensive investigations and derive actionable insights.
- Communicate findings and recommendations clearly and effectively to stakeholders at all levels of the organization.
- Communicate with customers, merchants, and banks to gather information and resolve disputes
- Ensure compliance with industry regulations and company policies
- Identify and address any fraudulent activity or patterns of abuse
Requirements/Skills:
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
- Ability to work independently and manage one’s time.
- Strong analytical skills with the ability to conduct detailed investigations and data analysis.
- Experience in e-commerce and a solid understanding of e-commerce flows and the chargeback process.
- Ability to collaborate effectively with cross-functional teams (XFN) to achieve common goals.
- Proactive mindset with a strong ability to identify issues and implement solutions.
- Proficiency in pulling, sanitizing, and analyzing data using tools such as Excel, SQL, or similar.
- Excellent communication skills, both written and verbal, to articulate complex findings and recommendations.
- Knowledge of industry regulations and standards (e.g. PCI-DSS, GDPR)
- Familiarity with payment processing systems and platforms
- Experience using data visualization tools to present insights (e.g., Tableau, Power BI)
Preferred Qualifications:
- Previous experience specifically in chargeback disputes management or fraud prevention within e-commerce.
- Familiarity with payment processing systems and platforms.
- Experience using data visualization tools to present insights (e.g., Tableau, Power BI).
- Excel: A spreadsheet software used for data analysis and manipulation
- SQL: A programming language used for managing and manipulating data in relational databases
- Payment processing systems and platforms
Additional Info:
- This is a contractor position requiring flexibility and the ability to work independently while delivering high-quality results within deadlines. If you are passionate about e-commerce operations, have a keen eye for detail, and thrive in a dynamic, collaborative environment, we encourage you to apply.
- The ideal candidate will have strong analytical skills, experience in e-commerce, and the ability to work independently and collaboratively with cross-functional teams
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Rate/Salary: $41-$44/hr. DOE