- Company name: Atlas Copco Services s.r.o.
- Date of Posting: October 7, 2024
- Last date to apply: October 31, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Are you looking for a job that can give you lots of different options to try out?
Would you like to use your English and French on a daily basis?
Do you consider yourself a customer-focused person with the ability to handle multiple tasks?
What will you do?
- You will be the central point of contact for one of Atlas Copco brands - Edwards' customers.
- Promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers.
- Take ownership of customer issues and interface with technical support, logistics, product managers, field sales teams, service operations, etc. to generate solutions in a timely fashion.
- Handle communication based on the set rules for customer interaction (warm handover, use of templates, greetings, etc.).
- Manage CRM (Customer Relationship Management tool) activities daily, record and handle complaints, opportunities, etc. according to set processes.
- Manage and monitor all types of orders, delivery dates and holds, escalate where appropriate, and manage warranty claims from customers.
- Plan, monitor, and invoice Field Service orders where required.
- Create and maintain service contracts in SAP where required.
- Provide information on price, availability, and other product-related details based on Edwards‘ catalogue, service portfolio, system (SAP/CRM), and other sources available.
Who are we looking for?
- Great level of English is a must, you're also able to communicate in French.
- Energetic but patient in solving problems.
- Great communicator, team player.
- Able to work under stress and multitask.
- Previous experience with customer services is nice to have.
What can we offer you?
- Working hours shortened to 37.5 hours a week.
- 5 weeks of holiday and 3 sick days.
- An annual financial bonus and salary increase for all once a year.
- Meal vouchers, contribution in pension fund up to 2,000 CZK, language courses, MultiSport card or FlexiPass vouchers.
- Modern offices, perfect view of the whole city, a big terrace on the 20th floor and relax zone where we practice yoga.
- A place where friendly culture is not a cliché; we arrange regular team-building events, movie quizzes, etc.
Location
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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