Sales Operations Manager
Hybrid
We are iHasco. We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million+ training sessions over 15 years, we're not just growing; we're skyrocketing. Join us now and lead the charge in our high-octane Commercial Sales team.
We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our Customer Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.
Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity. With the backing of the Citation Group, we're poised to reach new heights and provide an unparalleled client experience.
The role
In this role, you will be pivotal to our sales team's success, focusing on optimising sales operations to support and exceed our business targets. By streamlining processes, managing essential sales tools, and maximising team efficiency, you will play a crucial role in generating, nurturing, and converting leads, managing the sales pipeline, and ensuring seamless execution of the sales process. Your contributions will empower the sales team to perform at their best, ultimately driving business growth and achieving key revenue goals.
This role requires a highly proactive approach, exceptional organisational abilities, and a collaborative mindset. You’ll work closely with cross-functional teams, influencing both strategy and execution, and identifying areas for operational enhancement to improve sales performance. If you’re passionate about optimising processes and elevating sales success, we encourage you to apply!
Key Responsibilities:
- Process & Workflow Development: Work with sales, marketing, and customer success teams to refine workflows and dashboards, enhancing customer and lead management throughout the sales cycle.
- Sales Performance Insights: Analyse customer and lead behaviour, satisfaction, and engagement metrics to uncover trends, support strategic sales decisions, and identify upsell or cross-sell opportunities.
- Pipeline Management & Optimisation: Actively monitor the sales pipeline, identify bottlenecks, and recommend improvements to accelerate deal cycles and enhance conversion rates.
- Operational Excellence: Troubleshoot daily operational issues and optimise systems to support a smooth sales process, reducing friction and enhancing productivity.
- Reporting & Analytics: Develop and present insights through sales data reports, dashboards, and key metrics that provide visibility into team performance and guide decision-making.
- Cross-Functional Collaboration: Work closely with various departments, ensuring alignment on business objectives and resolving interdepartmental challenges that could impact sales effectiveness.
- Internal Documentation: Create and maintain comprehensive process documentation, sales playbooks, and training materials to ensure all team members are aligned and equipped to succeed.
- Technology Implementation & Support: Oversee the integration and management of sales-focused technologies, ensuring tools are leveraged effectively to drive customer engagement and sales productivity.
- Operational Efficiency & Best Practices: Champion best practices for productivity, sales enablement, and customer interaction, setting standards that scale with our growing business.
Qualifications & Skills:
- Proven Software Sales Success: Demonstrated achievement in software sales, especially with enterprise clients, using solution-based selling to meet client needs and consistently exceed targets.
- Business Systems Proficiency: Skilled in CRM tools like Salesforce and HubSpot to manage pipelines, track performance, and drive data-informed decisions.
Personal Attributes:
- Sales-Driven & Detail-Oriented: Highly motivated and proactive in meeting sales goals, with a strong attention to detail in proposals and contract execution.
- Adaptable Problem-Solver: Quick to adapt in dynamic environments, with excellent communication skills and the ability to address client challenges confidently and effectively.
Leadership:
- Team Management & Development: Experienced in leading sales teams, setting KPIs, and supporting team growth.
- Operational & KPI Focused: Skilled in setting clear sales metrics and managing operational tasks that optimise team performance and improve efficiency.
What you get from us
From your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.
We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive. You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose. We will challenge and grow you continuously—you will never find yourself clock-watching with us. We trust you, rely on you, and care about your well-being.
