Job Title: Sales Operations Manager
Location: Beaverton, Oregon
Reports to: President/CEO
Job Description
Property Max is a cutting edge real estate firm that utilizes direct marketing advertising to connect with sellers looking to sell their home in a quick and efficient process. Property Max has purchased thousands of homes in this manner and is currently purchasing 300+ homes per year. These homes are either renovated and resold, immediately sold "as is" or held for rental purposes. Property Max has offices in 4 states and has over 40 employees.
We are seeking an experienced and results-driven Sales Operations Manager to join our growing sales team. The ideal candidate will be a detail-oriented, strategic thinker with a passion for optimizing sales processes, improving CRM utilization, and ensuring KPIs are effectively managed to drive revenue growth. This role will play a critical part in ensuring our sales operations run efficiently and effectively, supporting both our sales team and phone sales operations to maximize productivity and ROI.
Key Responsibilities
- KPI Management & Reporting:
- Track, analyze, and report on key performance indicators (KPIs) for the sales team to ensure alignment with business goals.
- Develop and maintain dashboards and regular performance reports for sales leadership, highlighting areas of opportunity and success.
- Drive accountability within the sales team through regular performance reviews, analysis, and action plans.
- CRM Management & Optimization:
- Ensure the CRM (Salesforce) is being used effectively by the sales team, ensuring data accuracy and consistency.
- Create and enforce best practices for CRM usage, ensuring all relevant sales and customer data is captured and up-to-date.
- Collaborate with developers and sales leadership to customize CRM features that enhance team productivity and reporting capabilities.
- Troubleshoot CRM-related issues and provide training/support to ensure smooth adoption across teams.
- Process Development & Optimization:
- Evaluate and improve sales processes and funnel, from lead generation to closing, ensuring that they are scalable, efficient, and drive ROI.
- Standardize and document key workflows, ensuring best practices are followed consistently by the sales team.
- Lead cross-functional initiatives to streamline operations and create new processes that drive efficiency and support business growth.
- Implement and maintain sales forecasting processes, ensuring accurate and timely forecasting of revenue, pipeline, and sales activities.
- Phone Sales Operations Management:
- Oversee the day-to-day operations of the sales, ensuring teams meet performance targets (e.g., call volume, conversion rates, etc).
- Collaborate with call center leadership to identify opportunities for process improvements, sales training, and performance optimization.
- Manage phone sales metrics, ensure KPIs are aligned with broader sales goals, and implement strategies to improve overall efficiency and ROI.
- Collaboration & Communication:
- Work closely with the sales leadership team to understand business objectives and translate them into effective sales operations strategies.
- Communicate regularly with sales and marketing teams to ensure alignment on business goals, processes, and performance metrics.
- Train and support sales staff in using tools, systems, and processes to improve efficiency and performance.
- Continuous Improvement:
- Stay current on best practices in sales operations, CRM tools, and phone sales management, implementing relevant improvements to drive growth and productivity.
- Provide recommendations for new tools, technologies, and processes that can increase team effectiveness and business profitability.
- Implement automation within the CRM that will drive efficiency across the org.
- Hiring, Onboarding and Training of Sales Staff
- Recruitment and Talent Acquisition: Lead end-to-end recruitment efforts, including sourcing, interviewing, obtaining DISC tests and selecting top candidates.
- Onboarding Management: Design and implement a seamless onboarding process that ensures new hires are integrated smoothly into the company culture, equipped with necessary tools, and set up for long-term success.
- Training and Development: Develop and deliver training programs that align with company goals, enhance employee skills, and promote continuous learning, while tracking progress (KPIs) and identifying areas for improvement across teams.
Qualifications
- 5+ years of experience in sales operations, sales support, or business operations, with at least 2 years in a managerial role.
- Strong experience with Salesforce sales analytics, and KPI tracking tools.
- Proven track record of driving process improvements and increasing ROI through operational efficiencies.
- Experience managing phone sales operations and/or outside sales operations
- Excellent analytical skills with the ability to assess complex data, draw actionable insights, and make data-driven decisions.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Effective communicator with strong interpersonal skills and the ability to work cross-functionally across departments.
- Proficient in Microsoft Excel, Power BI, or similar data visualization and reporting tools.
Desired Skills
- Experience with sales forecasting, territory planning, and quota setting.
- Knowledge of sales automation tools, call center technology, and process management frameworks (e.g., Lean, Six Sigma).
- Ability to develop and deliver training programs for sales staff to enhance CRM and process adoption.
- Creative problem-solving abilities, with a focus on improving sales efficiency and driving business results.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and high-performing sales team.
- Career growth and development opportunities in a fast-paced, innovative company.
- A collaborative and inclusive work environment that values continuous improvement and operational excellence.
This role offers an exciting opportunity to drive operational improvements that directly impact revenue and sales performance. If you're passionate about sales operations, process optimization, and making a measurable impact on business success, we encourage you to apply.
Job Type: Full-time
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Beaverton, OR 97005: Relocate before starting work (Required)
Work Location: In person
