Job Description
Oracle’s Customer Deal Desk team is looking for a motivated, proactive, and detail-oriented
Customer Deal Desk Specialist to join our team. This role is critical in supporting the Deal process, ensuring timely and smooth deal closure, and assisting with complex quoting and contract validation. As a
Lead Customer Deal Desk Specialist, you will work closely with Sales, Approver Group, CSDM, Customer Data, Order Management, Collections, and other internal teams to resolve challenges and provide solutions that enable the effective processing of Oracle’s orders.
In this role, you will have the opportunity to work on complex and non-standard quoting, new product and project quoting, and ensure smooth end-to-end deal flow. You will also be an integral part of our proactive reach-out service, engaging with Sales on their forecasted and upside deals to ensure timely closure. The role requires the ability to adapt quickly in a
dynamic environment, where system tools, support models, and processes are continuously evolving. The ideal candidate will be a quick learner, open to change, and able to keep pace with the ongoing changes in our organization.
Key Responsibilities:
- Handle complex quoting, including onboarding, expansion, Supersede, replenishment, and renewals.
- Prepare and validate quotes and contracts to ensure compliance with Oracle standards.
- Assist with resolving issues in the quoting and ordering process, including troubleshooting system errors.
- Ensure smooth deal flow and address any roadblocks quickly.
- Manage escalated issues and work with internal teams to resolve them in a timely manner.
- Track and monitor critical issues, ensuring they are addressed promptly.
- Monitor deal progress and proactively identify potential delays or issues.
- Collaborate with other teams to ensure deals are closed on time.
- Stay updated on new processes and technologies.
- Learn and adapt to changes in tools, processes, and internal systems as the organization evolves.
- Lead or participate in process improvement initiatives, providing feedback on existing processes and suggesting ways to optimize deal workflows.
Qualifications & Skills:
- Bachelor’s degree in business, Finance, Accounting, or related field
- 4+ years in a Deal Desk or similar role, ideally in a technology or cloud environment.
- Proven expertise in complex quoting, ordering processes, and contract management within a cloud-based or technology environment.
- Experience in leading internal teams through complex deal-related scenarios.
- Familiarity with deal processing tools (e.g., Sales Cloud, Oracle CPQ).
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong communication skills, both written and verbal.
- Ability to collaborate effectively with internal teams to solve problems.
- Quick to identify issues and propose solutions.
- Proactive in managing and tracking deals to ensure timely closure.
- Comfortable with change and quick to learn new processes and tools.
- Able to adapt to evolving systems and workflows in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple tasks.
- Reliable and accountable for delivering on responsibilities.
Additional Information:
- Work Schedule: The role requires working 5 days a week, with occasional weekend work during Month 3 of each quarter (quarter-end support). Minimal support is also required during India public holidays on a rotational or as-needed basis.
Career Level - IC2
Responsibilities
Oracle’s Customer Deal Desk team is looking for a motivated, proactive, and detail-oriented
Customer Deal Desk Specialist to join our team. This role is critical in supporting the Deal process, ensuring timely and smooth deal closure, and assisting with complex quoting and contract validation. As a
Lead Customer Deal Desk Specialist, you will work closely with Sales, Approver Group, CSDM, Customer Data, Order Management, Collections, and other internal teams to resolve challenges and provide solutions that enable the effective processing of Oracle’s orders.
In this role, you will have the opportunity to work on complex and non-standard quoting, new product and project quoting, and ensure smooth end-to-end deal flow. You will also be an integral part of our proactive reach-out service, engaging with Sales on their forecasted and upside deals to ensure timely closure. The role requires the ability to adapt quickly in a
dynamic environment, where system tools, support models, and processes are continuously evolving. The ideal candidate will be a quick learner, open to change, and able to keep pace with the ongoing changes in our organization.
Key Responsibilities:
- Handle complex quoting, including onboarding, expansion, Supersede, replenishment, and renewals.
- Prepare and validate quotes and contracts to ensure compliance with Oracle standards.
- Assist with resolving issues in the quoting and ordering process, including troubleshooting system errors.
- Ensure smooth deal flow and address any roadblocks quickly.
- Manage escalated issues and work with internal teams to resolve them in a timely manner.
- Track and monitor critical issues, ensuring they are addressed promptly.
- Monitor deal progress and proactively identify potential delays or issues.
- Collaborate with other teams to ensure deals are closed on time.
- Stay updated on new processes and technologies.
- Learn and adapt to changes in tools, processes, and internal systems as the organization evolves.
- Lead or participate in process improvement initiatives, providing feedback on existing processes and suggesting ways to optimize deal workflows.
Qualifications & Skills:
- Bachelor’s degree in business, Finance, Accounting, or related field
- 4+ years in a Deal Desk or similar role, ideally in a technology or cloud environment.
- Proven expertise in complex quoting, ordering processes, and contract management within a cloud-based or technology environment.
- Experience in leading internal teams through complex deal-related scenarios.
- Familiarity with deal processing tools (e.g., Sales Cloud, Oracle CPQ).
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong communication skills, both written and verbal.
- Ability to collaborate effectively with internal teams to solve problems.
- Quick to identify issues and propose solutions.
- Proactive in managing and tracking deals to ensure timely closure.
- Comfortable with change and quick to learn new processes and tools.
- Able to adapt to evolving systems and workflows in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple tasks.
- Reliable and accountable for delivering on responsibilities.
Additional Information:
- Work Schedule: The role requires working 5 days a week, with occasional weekend work during Month 3 of each quarter (quarter-end support). Minimal support is also required during India public holidays on a rotational or as-needed basis.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
