Job Title: Sales Operations Manager
Department: Retail Operations
Location: Dhekiajuli Assam
Reports To: Retail Head / General Manager

Job Summary:

The Sales Operations Manager is responsible for overseeing and managing the daily retail operations across footwear, apparel, and home furnishing departments. The role ensures sales targets are achieved, operations run smoothly, and the customer experience remains exceptional through effective team leadership, inventory management, and merchandising excellence.

Key Responsibilities:1. Sales & Business Development

Drive sales performance across all departments (footwear, apparel, and home furnishing).
Set, monitor, and achieve monthly and annual sales targets.
Analyze daily and weekly sales reports to identify trends and opportunities.
Implement promotional and discount strategies to increase sales and footfall.
Coordinate with the marketing team for in-store promotions and campaigns.

2. Operations Management

Oversee daily store operations including opening, closing, cash management, and stock movement.
Ensure smooth functioning of billing, stock, and POS systems.
Maintain proper stock levels, minimize shrinkage, and ensure timely replenishment.
Ensure store visual standards and displays are maintained as per brand guidelines.

3. Team Leadership & Training

Lead, motivate, and train the sales team to deliver excellent customer service.
Plan duty rosters and ensure adequate floor coverage.
Conduct regular performance reviews and identify training needs.
Promote teamwork and effective communication among departments.

4. Customer Service

Ensure a high standard of customer service and satisfaction.
Handle escalated customer complaints efficiently.
Train staff on customer engagement, upselling, and cross-selling techniques.

5. Reporting & Coordination

Prepare daily, weekly, and monthly sales and operations reports.
Coordinate with warehouse, logistics, and procurement teams for stock and deliveries.
Liaise with management for operational improvements and feedback.

6. Compliance & Safety

Ensure all company policies and procedures are followed.
Maintain safety, hygiene, and cleanliness standards in all sections.
Oversee store audits, cash handling, and documentation.

Qualifications & Experience:

Graduate or MBA in Retail / Marketing / Business Management.
Minimum 5–8 years of retail experience (preferably in footwear, apparel, or home furnishing).
Strong leadership and analytical skills.
Proficient in MS Office, POS systems, and inventory management tools.
Excellent communication and customer handling skills.

Key Competencies:

Leadership & People Management
Sales Planning & Target Achievement
Visual Merchandising Knowledge
Time & Inventory Management
Customer Relationship Management (CRM)
Decision Making & Problem Solving

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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Sales Operations Manager