General Manager- Job Description

Summary:

The position reports directly to either the Regional Vice President or District Manager of the company. This role is a true general management position with full P&L the responsibility for the location. The position requires the ability to develop, implement, control and adjust market-specific plans to successfully implement the company’s growth strategy while simultaneously leading a management team to achieve sales and profitability targets for the branch.

The focus and scope of this job is to ensure that the branch:

Successfully executes the company’s strategic plan in a comprehensive and systematic manner. Approximately 50% of the General Manager’s time should be devoted to this work.
Develops and executes plans to improve the sales, operational and financial performance of the branch.
Achieves branch results that align with the company’s strategic goals.
Achieves and maintains a safety-first culture – meeting or exceeding improvement targets.

Personal initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because the business environment changes rapidly, the work involves innovation and creativity in planning and problem solving. Sound decision-making is required to implement practical, timely solutions.

Self-assurance and the confidence to purposely drive toward results while leading and engaging the commitment of others is essential. A leadership style that is firm and goal-oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style.

Because the pace of the work is faster than average, the ability to thoroughly assess and analyze information to make sound decisions is critical. The scope of the job requires a strong leader who can quickly build trust and associate engagement. An effective General Manager is skilled at communicating the company’s vision and goals as well as the importance of each associate’s role in contributing to company success.

The job requires the ability to act independently with a high degree of commitment, urgency, and confidence. Dedication and commitment and the pursuit of high standards of achievement are expected in this position. As the company is in the midst of strategic change, the position requires an individual that flexible, resilient and who is excited by the opportunities that growth brings.

Essential duties and responsibilities include, but are not limited to, the following:

Results Management:

Demonstrates effective budgeting, goal-setting, planning, coordination and execution.
Achieves consistent positive results in Safety, Sales, Operations and Service.
Communicates company, branch and individual performance to all associates on a regular basis.

Strategic Change Management:

Leads the branch transformation process.
Instills a culture of continuous improvement in all areas of the business.
Develops and implements a Branch Improvement Plan – A branch SWOT analysis (strengths, weakness, opportunities and threats) and activities to address them.

Sales & Marketing Management:

Drives organic sales growth by successful execution of the sales planning process.
Develops and constantly refreshes a deep knowledge of the competitive landscape (customers, competitors, vendors).
Coordinates with the Pricing team to ensure an optimal structure is in place.
Performs as the branch Sales Manager at smaller sites.
Collaborates with the National Accounts team to align activities associated with the Huttig-Grip and Repair and Remodel strategic initiatives.

Pace and variety of activities:

Works with a sense of urgency for goal achievement.
Leads in a fast-paced environment.
Manages multiple projects and competing priorities.
This position requires approximately 15-20% travel.

Work Style:

Must be results-focused and able to generate innovative and creative solutions to problems.
Must build quick rapport with employees, customers, supply partners, and key stakeholders.

Communication:

The ideal candidate must be extroverted, confident, and possess the ability to effectively communicate the benefits of valued-added service and products to employees, customers, and vendors.

Supervisory Responsibilities:

Manage 4-8 subordinate managers who supervise an employee population ranging between 15 to 150 employees per branch.
Responsible for the overall direction, coordination, and evaluation of the branch.
Ensure the safety of all employees through diligent execution of the company’s safety program.
Ensure all supervisory responsibilities are carried out in accordance with corporate policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Education and Experience:

Bachelor’s degree preferred. Six to ten years related experience; or equivalent combination of education and experience. Successful candidates must have a successful track record of leading teams in sales and/or operations. Experience in the distribution industry is desirable.

Language Skills:

Must be able to read, analyze, and interpret common technical journals, financial reports, and legal documents. Additionally, must have the ability to respond to common inquiries or complaints from customers or members of the business community.

Other Skills/Certification:

Proficiency in Microsoft Office (particularly Word and Excel). Experience in managerial assignments with P&L accountability for sales and/or operations in the distribution industry are desirable.

Mathematical Skills:

Must show business acumen, create and understand financial statements, branch budgets, and technical journals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee may occasionally lift and/or move 10 or more pounds. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe. made to enable individuals with disabilities to perform the essential functions. While the noise level in the office is minimal, work in the shop and warehouse may require safety equipment such as earplugs, eye protection, steel toe shoes, etc.

Personal Characteristics for Success:

A proven leader that people believe in and want to follow.
Highly driven and disciplined with sense of urgency for goal achievement.
A change agent, able to persuade and coach subordinates to change their behavior.
A person who thrives in rapidly changing environment.
Enjoys work in a decentralized environment.
Willing to consistently challenge the status quo.
Skilled at building a high performance team - attracting, selecting, developing, empowering and holding leaders accountable for results.
An individual with high integrity.

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