Overview

We’re seeking a Deal Management Specialist (Deal Desk) to collaborate with and support our Sales teams to deliver on non-standard low/medium complex quote requests within the Micro Focus guidelines. In addition, the role will act as support to the broader Commercial Operations team on higher complexity quotes, deals, and related processes.

This role provides the opportunity to work as part of a global organization and support the growth goals of a leading technical support service provider.

Driving exceptional outcomes with purpose-built solutions

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

Oversee the handling of pending quotes and their approval as well as reviewing and analyzing said quotes and submitting them for approval to stakeholders.
Offer insight to the AMS Sales team concerning which documentation is needed to accept customers’ orders and ensure they are sent for booking.
Act as a medium between customers, business units, sales population, rev rec, legal, regional management, order fulfillment, local financial management, and general management for non-standard/low/medium complex deals.
Maintain current and comprehensive knowledge of Micro Focus and general business policies (approval matrix, IFRS revenue recognition, etc.).
Support all departments participating in Micro Focus' sales plans with sales commission calculations and payments on a case-by-case basis.
Provide insight on low/medium complexity proposals and contracts for software offerings that conform to Micro Focus guidelines and procedures.
Take ownership of the full quote approval process for non-standard/low/medium complex deals.
Communicate with and educate Software sales teams and standard/low/medium complex offerings (including standard contract terms & conditions and pricing).

Qualifications

Bachelor’s degree in Computer Science or another related field or relevant experience.
At least 3 years of direct experience in the Software industry in a business-related function.
Proven success in drafting contracts.
Firm grasp of basic business software including Microsoft Office products.
Previous experience with Salesforce Lightening is preferred.
Deep understanding of business principles and accounting software concepts.
Excellent interpersonal skills and the ability to write compelling and accurate copy.
Professional fluency in both written and spoken English.

Jobs in San José

Deal Management Specialist (Deal Desk)