Job Title: Deal Desk Analyst

Pay Range: $39.25 - $45.89 Hourly

Hybrid - Detroit or Bay Area (2+days/week, days flexible)

Responsibilities:

Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
Lead ongoing and month end audit and quality activities
Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting
Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
Work in a dynamic environment and adapt to new business processes on a week-to-week basis
Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders
Models our cultural values to more junior members of the team
Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems
Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
Manage escalations of all OTC issues from Sales and clients
Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients
Ability to travel to regional offices on a quarterly basis
Flexibility to transition into different support roles within the team based on the needs of the business is required

Basic Qualifications:

2+ years of professional experience in a client facing role

Preferred Qualifications:

Bachelor’s degree or equivalent experience
Comfortable with change and an ability to thrive in a fast-moving environment
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational, time management skills and attention to detail
Proficient with Google and Microsoft Office products
Experience with Salesforce and Oracle is a plus
Ability to process a high volume of transactions with accuracy and integrity

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Deal Desk Analyst