For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Business Analyst to work at a premier financial services provider in Waterloo, Ontario. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate:

Pay Rate: $30.00/hour + 4% vacation pay

Why you should apply to be an Operations Business Analyst:

Excellent learning and professional growth opportunity in a fast-paced corporate environment.
Chance to expand your business analysis and project management skills, supporting a critical systems transformation initiative.
Be a key support to business operations, working directly with talented project leaders.
Culture of innovation and development with a leading organization in the financial services and insurance industry.
Hybrid work model – onsite Tuesday to Thursday at the modern Waterloo office.

What’s a typical day as Operations Business Analyst? You’ll be:

Creating and maintaining test plans for MCI systems (AMS, CMS).
Executing testing in both UAT and PROD environments and coordinating testing activities.
Attending and contributing to project meetings; communicating system outages to affected users.
Updating documentation and procedures, as well as supporting and coordinating training sessions for MCI Operations.
Providing production support escalation triage, performing incident troubleshooting, and monitoring task logs for timely resolution.
Documenting requirements in collaboration with business partners and coordinating system customization with broker partners.
Ensuring strong communication with stakeholders and participating in implementation coordination and post-implementation quality review.
Representing the team as a senior member, providing leadership and mentorship as required.

This job might be an outstanding fit if you:

Have a bachelor’s degree (preferred) or relevant business experience.
Offer 1+ years of experience in a business/operations analyst capacity, ideally within the mortgage or insurance industry.
Possess experience in testing/UAT and developing test plans for business systems.
Have working knowledge of relevant platforms: DPS, DMS, AMS, and BRMS.
Demonstrate proficiency in Microsoft Excel and Word.
Feature excellent communication, numeracy, and analytical skills with outstanding attention to detail.
Can work independently as well as in a team environment.
Are known for your organizational and time management abilities, adaptability to changing priorities, and innovative approach to problem solving.
Bring sound business acumen and judgment, with a proven ability to support stakeholders and provide insightful analysis.

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Operations Business Analyst today!

This is for a current job opening.

Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Kelly Services (Canada), Ltd. Jobs

Business Operations Analyst